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Updated 2025-03-05
Activated 2025-03-05

NEW HIRING: Logistics Customer Service

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Transport/Storage/Logistics
Location Asia Japan Tokyo

Job Description The CS Representative will facilitate the operations of all shipments (air and domestics transportation). You will ensure timely and movement of freight and information; this includes processes from booking through the confirmation of shipping.


Description

The CS Representative will facilitate the operations of all shipments (air and domestics transportation). You will ensure timely and movement of freight and information; this includes processes from booking through the confirmation of shipping. Main responsibilities will involve:



- Communicates with customers and vendors to ensure the shipment moves smoothly.

- Handles customer and vendor billings.

- Responds to escalated shipment problems, matters, and delays from the team and works with
management to handle them with a high sense of urgency.

- Schedules and dispatches agents/drivers to appropriate locations according to predetermined
schedules, customer requests, and/or immediate needs

- Communicates with agents/drivers and origin and destination location agents regarding
shipment status, special handling, and delivery processes


Profile

The Team in Tokyo is looking for candidates with the following strengths/qualifications:



- Experience in the industry and in a similar role (logistics/freight forwarding)

- Good customer service skills dealing with a variety of people

- Fluent level of Japanese language and business English skills

- Available to work different shifts which will include evenings, weekends, and public holidays.

- Good time management skills, ability to organize information


Job Offer

* Diverse and international job scope
* Dynamic environment for a great career development


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
Company Info One of the world's leading logistics companies.
Job
Requirements		 The Team in Tokyo is looking for candidates with the following strengths/qualifications:

- Experience in the industry and in a similar role (logistics/freight forwarding)
- Good customer service skills dealing with a variety of people
- Fluent level of Japanese language and business English skills
- Available to work different shifts which will include evenings, weekends, and public holidays.
- Good time management skills, ability to organize information
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5000K - JPY 7000K   
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