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Updated 2025-03-27
Activated 2025-01-10

[English skills essential & work-life balance] Medical service administrative job for foreigners | Medical insurance program support for foreign residents
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This posting is managed by: EPS Consultants LLC
Company Name Company is not publicly visible
Job Type
EPS Consultants LLC
Administrative - Sales Assistant/Clerical/Receptionist
Administrative - International Affairs
Administrative - Data Entry
Location Asia Japan Tokyo Minato

Job Description [Job Summary]
We are looking for a customer service position (mainly a payment processor). In this position, you will be part of a team responsible for appointments, referrals, and provider payments at several U.S. military medical facilities in Japan. Specifically, you will answer calls from Japanese medical providers, translators, U.S. military medical facilities, and patients, and are responsible for making appointments, translation referrals, and entering billing data. You will also be responsible for translating bills from Japanese to English as needed.

・Accurately and promptly process appointments, referrals, and payments

・Answer calls from Japanese medical providers, military (medical) facilities, translators, and patients, and perform necessary follow-up

・Resolve billing-related issues for providers and patients, and work with the International SOS team to respond quickly and accurately

・Enter billing data from medical facilities into the system

(Scope of change) Duties as determined by the company
Company Info With 1,000 locations in 90 countries, we provide medical and security support to globally active customers. Our Assistance Centers are staffed by doctors, nurses, security experts, and coordinators who provide prompt support. We also operate clinics in countries where it is difficult to maintain medical institutions and facilities that meet international standards, and in areas where it is difficult to receive appropriate treatment due to cultural and linguistic backgrounds. You will gain in-depth knowledge of international affairs, and many of our clients are large companies, so this is a job that is sure to provide you with rewarding work and skills.

Passive smoking prevention measures: Yes
Working Hours Weekdays Monday-Friday 9:00-17:30
Job
Requirements
・Experience in invoice processing and customer service

・English proficiency of TOEIC 800 or higher (native Japanese level)

[Preferred] Knowledge of hospital/medical administration
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Job Contract
Period
Full-time employment
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