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Updated 2024-10-11
Activated 2024-09-06
Activated 2024-09-06
(Retail) Application Support
- Staffing Agency
- Staff Level
- No Dress Code
- Work-Life Balance
- Less Than 20 Hours of Overtime
- Five Days Workweek
- Only 1 interview
- Online Interview
- Major Company
- Publicly Listed Company
- Urgent Hiring
- Global Company
| This posting is managed by: | Randstad Japan Professional Contract Specialist（Professional Haken） |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
IT (PC, Web, Unix) - Business Application SE
IT (PC, Web, Unix) - BrSE/Bridge SE IT (Other) - Customer Support Engineer |
| Industry | Luxury Goods |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Key Responsibilities: 1. Daily Application Support - Solve incidents reported by retail business users Provide workaround solutions when immediate fixes are unavailable - Monitor and improve business support services - Update and create documentation to assist users and reduce incidents 2. System Testing with Business Users - Understand test content and communicate changes to users - Prepare, coordinate, and support testing with business users 3. Coordination Between Global and Local Teams - Follow up with the global support team for incident resolution - Assist the business in communicating issue priorities and requests to the global team 4. User Training - Proactively develop and implement training plans for users - Conduct training sessions for retail business users 5. Support Application Implementation - Assist with project tasks such as hardware tests, IT tests, UAT, user training, deployment, onsite installation checks, and post-go-live system hypercare |
| Company Info | World-renowned leader in the luxury goods industry, specializing in high-end jewelry, watches, and fashion accessories. With a heritage that spans over a century, the company is recognized for its exceptional craftsmanship, attention to detail, and innovative designs. It operates a portfolio of prestigious brands, each celebrated for its unique legacy and timeless elegance. The company's dedication to quality and excellence has earned it a global reputation, attracting discerning customers and clients worldwide. It also plays a significant role in supporting art and culture through various initiatives and collaborations. Headquartered in Europe, this company has a strong international presence, with boutiques and offices in major cities around the world, offering exclusive products and unparalleled customer service. |
| Working Hours | 9:30 am - 6pm |
| Job Requirements |
- Communication skills to users and teams - Business level of Japanese and English language - Application support / implementation / development experience (min 2 years) - Hands-on experience on SAP SD or MM - POS application knowledge or retail business operation (Plus) - Level 2/ Level 3 support experience (Plus) |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Hour Salary | Depends on experience |
| Estimated Annual Salary | JPY - Japanese Yen JPY 6000K - JPY 10000K |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance |
| Holidays |
Five-Day Workweek Paid Holidays |
| Nearest Station | Central Tokyo |
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Recruiter
Randstad Japan Professional Contract Specialist（Professional Haken）
