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Activated 2025-04-10
The leader in customer support for gaming
| This posting is managed by: | Sogo Career Option Co., Ltd. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
General Affairs/HR/Legal - General Affairs
Customer Service - Customer Support Planning/Marketing/PR - Personnel Planning |
| Industry | Games |
| Location |
Asia
Japan
Niigata
|
| Job Description |
[Gaming Customer Support Leader] As the leader of a multinational customer support team, you will manage members in English. - Manage members of the gaming customer support team (attendance management, shift management) - Response quality management (check progress, follow up with members, improve quality) - Client negotiations (report on work progress, create labor cost estimates, explanations, etc.) - Understand project sales and income/expenses - Business improvement (cause analysis for service problems, directing responses, etc.) - Practical preparation for starting new projects - Identifying new leaders, OJT |
| Company Info |
High salary! Gain leadership experience! Be a customer support leader for games! You will be able to perform your duties with a certain degree of discretion. Recommended for those who want to work in games. People who love games are active here. People with team leadership experience are active here. ★As a team leader, you will manage 3-10 members. ★You will be responsible for the management of the entire team! |
| Working Hours |
[Day shift] 10:00-19:00 (60-minute break) *Work 5 days a week *Overtime is approximately 16 hours per month |
| Job Requirements |
Technical/Humanities/International Affairs General Affairs -Japanese level: N1 equivalent -Ability to read and write Japanese -Ability to use honorific business language in Japanese -Business level English or higher *The following would be preferred -English TOEIC score of 800 or higher *Those who can handle the relevant duties, such as technical/humanities/international affairs *Those who can work in Japan |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Hour Salary | Depends on experience |
| Estimated Annual Salary | Depends on experience |
| Other Salary Description |
[Basic monthly salary] 291,200 yen [Monthly salary example] 336,700 yen *The monthly salary example includes fixed overtime allowance (45,500 yen/20 hours). *The salary amount and net amount may differ depending on income tax, municipal tax, etc. [Employee Benefits] Social insurance, employment insurance, and workers' compensation insurance Annual paid leave Transportation expenses provided (up to 50,000 yen) Overtime allowance provided (from 45,500 yen/fixed overtime from 20 hours) Salary increases available (twice a year) Travel allowance available Retirement benefits system available Condolence and celebration allowances available Employee stock ownership plan available Side jobs allowed (conditions apply) Qualification acquisition assistance available (up to 50,000 yen) Award system available Club activity system available Free coffee/tea/green tea, snacks sold in the office (some centers) Recreation facilities available In-house one-coin chiropractic and rest room (some centers) Asset formation seminars available Harassment prevention measures (free consultation room, etc.) |
| Holidays |
Shift holidays (2 days off per week) *Company calendar available |
| Job Contract Period |
*There is a trial period (3 months). *We will inform you of the selection procedure, so please apply first. |
| Nearest Station | 8 minutes walk from JR Niigata Station |
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