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Updated 2024-04-17
Activated 2024-04-17
Activated 2024-04-17
Customer Service involving global communication
- Recruiter
- Staff Level
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Insurance |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
The Customer Service Executive (CSE) plays an important role in ensuring the 24-hour delivery of the whole range of medical assistance services to the members. The CSE is the first point of contact for the customers, service providers and colleagues from the other company assistance centers worldwide. Description 1 Organise medical evacuation/repatriation (or repatriation of mortal remains) by coordinating the activity and services of all service providers, correspondents and staff of other assistance centers. 2 Stimulate team work with all department of Tokyo and staff in the other assistance centers and other businesses by cooperating in a professional manner during the case handling 3 Assist in the expansion of the SOS network by extracting all relevant information on new service providers from the case files and channel this information to the network executive Profile 1 Coping with pressure and setbacks 2 Presenting and communicating information between various teams 3 Following instructions and procedures 4 Good understanding of English Job Offer -This is a 24 hour operation. You do not have to work night shift in the first few months of joining, but after a while there will be the expectation to work a few night shifts per month. -Salary flexible up to 5M JPY -Flexible working arrangement |
| Company Info | My client is a health and security services firm. The company supports around 4 million customers every year and has close to two-thirds of the Fortune Global 500 companies as clients. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 5000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
