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Updated 2024-04-16
Activated 2024-04-16
Activated 2024-04-16
No experience necessary! [Customer Service Associate]
- Recruiter
- Entry Level
- More Than 5 Positions Open
- Women Welcome
- Five Days Workweek
- Career Options Available
- Recent Graduates Welcome
- New Graduates Welcome
- Publicly Listed Company
- No Specific Experience Required
- No Age Restriction
- Rapidly Growing
| This posting is managed by: | RLink Partners Inc. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Customer Support Customer Service - Telemarketing/Telesales |
| Industry | IT - Other |
| Location |
Asia
Japan
Tokyo
Shinagawa
|
| Job Description |
Job description: - Support customer success for client companies' SaaS products - Response to user inquiries via phone, chat, and email - Understand users' true needs, make optimal proposals, and contribute to the success of companies that introduce SaaS - Provide Japanese support to Japanese users who use foreign payment services, and create internal materials in English - Sincerely respond to approximately 10 inquiries per day and increase engagement Rewarding aspects of the job: - Acquire operational knowledge of advanced SaaS and improve proposal capabilities to customers - Improve your own insight and skills by working with companies and services in a variety of industries - Keep up with the speed of client product updates, leading to self-growth Job highlights: - Global environment with English-Japanese bilingual team members from over 15 countries - Work in a team that has high customer satisfaction and is recognized worldwide - Play a part in a world-leading SaaS company and contribute to the success of client companies |
| Company Info | Our current focus is on helping innovative startups grow by facilitating customer success. It is well known that many startups miss out on growth opportunities due to constraints on talent and expertise. Our efforts are in connecting services and users by supporting startups with customer success, which is perfectly aligned with our mission. We believe that we can contribute to the sustainable growth of the Japanese economy by supporting the growth of startups. Therefore, we aim to be the top partner in supporting customer success. |
| Working Hours | 09:00 - 18:00 |
| Job Requirements |
Requirements - Japanese skills: Business level - English skills: Business level - Business PC skills and IT literacy Preferred Experiences - Experience in data analysis and numerical management - Call center experience - Team management and training experience We are looking for - Ability to tackle complex problems with logical thinking |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Chinese Level | None |
| Salary | Depends on experience |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance Education/ Training |
| Holidays |
Five-Day Workweek Paid Holidays Sick Leave |
| Job Contract Period |
full-time employee |
| Nearest Station | Gotanda Station |
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