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Updated 2024-03-19
Activated 2024-03-19
Activated 2024-03-19
Customer Service Specialist in SaaS Logistics! 7.5M JPY
- Recruiter
- Staff Level
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Transport/Storage/Logistics |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
We're seeking a bilingual Customer Service Specialist to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment. Description * Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process. * Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform. * Project management responsibilities, including hosting weekly and monthly meetings with customers, facilitating a seamless transition from the pilot phase to full deployment. * Providing exceptional support by managing tickets routed to L1 and establishing and monitoring KPIs that enhance customer satisfaction and drive value for both clients and the company. Profile Requirements: * Native-level proficiency in Japanese AND English, with the ability to communicate effectively in both languages. * Background in transport, supply chain, maritime, project management, or order management, with a strong understanding of industry practices. * Proven track record of successfully managing customer relationships and delivering exceptional service. * Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. * Strong problem-solving abilities and a customer-centric mindset. Job Offer Salary: The salary for this position can range up to 7.5M JPY, commensurate with experience and qualifications. Work hours: Monday-Friday, 9AM-6PM, Full-remote, office visit occasionally To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698. |
| Company Info | A leading Container Shipping Platform revolutionizing ocean transportation. They empower businesses worldwide by providing innovative solutions to streamline logistics operations. |
| English Level | Fluent (TOEIC 865-) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 4500K - JPY 7500K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
