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Updated 2024-05-08
Activated 2024-04-10
Activated 2024-04-10
Customer Service Specialist
- Recruiter
- Staff Level
- Women Welcome
- Business Expansion
- Overseas Business
- International Team
- Language Skills
- English Language Skills
- No Transfer
- Urgent Hiring
- Working Parents Welcome
- Global Company
| This posting is managed by: | Tech Alliance KK |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Hospitality Business Specialists - Travel Industry Related
Customer Service - Customer Support |
| Industry | Tourism/Hotels, Lodging/Restaurant, Food Services |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
As a customer service specialist, you will: • Communicate with customers via phone, email, chat, or social media • Identify customer needs and offer solutions or recommendations • Escalate complex or urgent cases to the appropriate team or manager • Document customer interactions and feedback in our CRM system • Follow up with customers to ensure their issues are resolved • Maintain a high level of professionalism and empathy • Stay updated on our products, services, and policies To be a successful customer service specialist, you will need: • Minimum 3+ years of experience in Customer Service Specialist or similar roles • Proven experience in a customer service role, preferably in a similar industry • Experience with GDS systems if preferred • Excellent communication and interpersonal skills • Ability to handle multiple tasks and prioritize effectively • Problem-solving and critical thinking skills • Proficiency in MS Office and CRM software • A positive and customer-oriented attitude • A bachelor's degree in a relevant field or equivalent work experience • Native Japanese with Fluent English |
| Company Info | A global OTA group |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 3500K - JPY 5500K |
| Other Salary Description |
WLB: Fully remote chance after Training Session Annual Leave + Sick Leave : 24 Days Location: Hatchobori , Central Tokyo Working Environment: 70% Female, limited OT and no weekend work, fully bilingual with diversity. |
| Job Contract Period |
Hiring full time position |
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