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2024.5.24 [Fri.]

Akihabara UDX 2F AKIBA_SQUARE

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Updated 2024-04-25
Activated 2024-03-21

[English] Customer success support for overseas SaaS products/Listed companies/Gotanda

Recruiter
Staff Level
No Industry Experience Required
Maternity Leave/Childcare Leave
Business Expansion
International Team
English Language Skills
Publicly Listed Company
Degree Not Required
No Transfer
Visa Support Available
No Experience Required

This posting is managed by:	GLOBALPOWER Inc. / 株式会社グローバルパワー
Company Name	Company is not publicly visible
Job Type	Other Job Type - Other Job Type Other Job Type - New Graduate & Entry Level IT (Other) - Other
Industry	IT - Other
Location	Asia Japan Tokyo
Job Description	■Customer success support for SaaS products■ ・Respond to user inquiries via phone, chat, and email ・We provide support for Japanese users of foreign payment services in Japanese, and internal documents are in English. *The number of inquiries handled is approximately 10 per day, and each inquiry is handled one by one. ■Work points ・Work in a global environment with English-Japanese bilingual team members from over 15 countries. ・We have a team with high customer satisfaction and are recognized among vendors around the world.
Company Info	It is a company that mainly supports social applications and monitors corporate information on social media. Currently, our main business is a customer support service that responds to inquiries from users of social apps on behalf of client companies. Utilizing the know-how we have accumulated by specializing in social apps at our bases in Tokyo, Fukuoka, Sendai, Okinawa, and the Philippines, we are currently operating hundreds of social apps.
Working Hours	■Working hours: Shift system 8 hours of work from 9:00 to 20:00 (Pattern ① 9:00 to 18:00 / ② 11:00 to 20:00) Overtime: Approximately 10 to 20 hours per month. Because I work in shifts, it basically doesn't happen. During training (approximately 3 months), you will only be working from 9:00 to 18:00 on weekdays.
Job Requirements	【Prerequisite】 ■1 year or more of reception experience (sales, customer service, etc.) (Long-term internship experience for new graduates) ■Business PC skills, IT literacy -Touch typing, business email, Excel/PPT/Word (creation/input) - IT and internet literacy to the extent that you can research and use it yourself [Welcome skills] ■Experience in data analysis and numerical management ■Call center experience ■Experience as a team manager and trainer
English Level	Fluent (TOEIC 865-)
Japanese Level	Fluent(JLPT Level 1 or N1)
Salary	JPY - Japanese Yen JPY 3000K - JPY 4000K
Holidays	■Working days: 5 days a week shift work (2 days off per week) Work will be in shifts, including Saturdays, Sundays, holidays, year-end and New Year holidays, Golden Week, etc. Congratulatory and condolence leave and paid leave (can be taken in full day, half day, or hour increments) available
Job Contract Period	full-time employee Trial period: 6 months
Nearest Station	5 minutes walk from Gotanda station

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