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Updated 2024-04-23
Activated 2024-04-05
Activated 2024-04-05
Vice President of Country Operations, Japan
- Recruiter
- Executive Level
- Publicly Listed Company
- Rapidly Growing
- Global Company
| This posting is managed by: | KBI Consulting 合同会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Executive - CEO/COO/CFO/CIO/CTO/Other
Executive - Country Manager |
| Industry | Outsourcing |
| Location |
Asia
Japan
Kanagawa
Yokohama
|
| Job Description |
Responsibilities • Develop and implement strategic plans for company's Japan business, aligned with the overall company strategy • Oversee all aspects of day-to-day operations, including customer service, sales, marketing, and finance • Ensure that the company meets its financial and operational goals. • Responsible for budget planning and driving budget achievement. • Build and maintain strong relationships with key stakeholders, including customers, partners, and government officials. • Attend Client meetings, drive and support Monthly and Quarterly business review actions with Site Operations • Represent the company at industry events and conferences. • Direct reports consist of HR Manager, TA Manager, Finance Manager, Site Manager, IT Manager, Learning and Development Manager. o Drive performance as well as initiative to continue to grow the company. • Stay up-to-date on the latest trends and developments in the customer experience industry. |
| Company Info | Modern office with progressive attitudes, youthful energy. Non-smoking office. |
| Working Hours | Office hours are 8am - 6pm, Monday to Friday |
| Job Requirements |
Qualifications • 10+ years of experience in a senior leadership role in a customer experience or business process outsourcing company. • Proven track record of success in developing and implementing strategic plans, leading teams, and achieving financial and operational goals. • Strong understanding of the Japanese market and business culture. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team Desired Skills. • Experience with customer experience management (CEM) and business process outsourcing (BPO). • Experience with lean management and continuous improvement (CI) methodologies. • Experience with Six Sigma and other quality improvement initiatives. • Experience with financial modeling and forecasting. • Experience with project management. • Should communication confidently in Japanese and English with experience in both Japanese culture and Western culture. |
| English Level | Fluent (TOEIC 865-) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 15000K - JPY 20000K |
| Holidays |
Five-Day Workweek Paid Holidays |
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