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Updated 2024-05-21
Activated 2024-04-29

Vice President of Country Operations, Japan

  • Recruiter
  • Executive Level
  • Publicly Listed Company
  • Rapidly Growing
  • Global Company
This posting is managed by: KBI Consulting 合同会社
Company Name Company is not publicly visible
Job Type Executive - CEO/COO/CFO/CIO/CTO/Other
Executive - Country Manager
Industry Outsourcing
Location Asia Japan Kanagawa Yokohama

Job Description Responsibilities
• Develop and implement strategic plans for company's Japan business, aligned with the overall company strategy
• Oversee all aspects of day-to-day operations, including customer service, sales, marketing, and finance
• Ensure that the company meets its financial and operational goals.
• Responsible for budget planning and driving budget achievement.
• Build and maintain strong relationships with key stakeholders, including customers, partners, and government officials.
• Attend Client meetings, drive and support Monthly and Quarterly business review actions with Site Operations
• Represent the company at industry events and conferences.
• Direct reports consist of HR Manager, TA Manager, Finance Manager, Site Manager, IT Manager, Learning and Development Manager.
o Drive performance as well as initiative to continue to grow the company.
• Stay up-to-date on the latest trends and developments in the customer experience industry.
Company Info Modern office with progressive attitudes, youthful energy. Non-smoking office.
Working Hours Office hours are 8am - 6pm, Monday to Friday
• 10+ years of experience in a senior leadership role in a customer experience or business process outsourcing company.
• Proven track record of success in developing and implementing strategic plans, leading teams, and achieving financial and operational goals.
• Strong understanding of the Japanese market and business culture.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team
Desired Skills.
• Experience with customer experience management (CEM) and business process outsourcing (BPO).
• Experience with lean management and continuous improvement (CI) methodologies.
• Experience with Six Sigma and other quality improvement initiatives.
• Experience with financial modeling and forecasting.
• Experience with project management.
• Should communication confidently in Japanese and English with experience in both Japanese culture and Western culture.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 15000K - JPY 20000K   
Holidays Five-Day Workweek
Paid Holidays

Please apply from here



KBI Consulting 合同会社

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Vice President of Country Operations, Japan