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Updated 2025-04-10
Activated 2025-04-03

[English] Bilingual infrastructure engineer | Tokyo, Osaka, Nagoya
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This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
Administrative - International Affairs
Industry Telecommunications/Information Services
Location Asia Japan Tokyo
Asia Japan Osaka
Asia Japan Aichi
Job Description You will be in charge of customer support for bilingual projects.
We are looking for a wide range of people, from experienced IT people who want to work in IT using English to people with bilingual IT work experience.

■Job summary:
Projects will be decided based on your experience and time of joining the company. You will be involved in operational projects using Japanese and English.
Most of the projects are user support-related operational projects, and many of them involve hands-on support of actual devices.

■Project examples:
・Bilingual help desk work at a major foreign pharmaceutical company in Tokyo
- Mainly support for client PCs, mobile phones, and peripheral devices
- User support will be mainly in Japanese, and you will communicate with overseas engineers in English.

■Attractions of working:
・You will be in charge of work that makes use of your English skills.
・It is also possible to work on bilingual work after receiving on-the-job training within the company.

*We will inform you of any situations in which your work content may change in the future during the interview.
Company Info ■Business:
We specialize in the design, operation, and maintenance of IT infrastructure (networks and servers).
90% of our projects involve on-site work at client sites, and we provide services to customers throughout Japan and overseas.

<Main products and services>
- Design, construction, maintenance, and consulting for information and communication systems
- Development, import, and sales of computer-related software and hardware
- Contract operation, management, and maintenance of computer systems
- Test design, execution, and consulting for computer-related software and hardware
- Rental and management of facilities, equipment, and devices for hardware and software verification, etc.

<A comfortable work environment where you can take on new challenges>
◎ Ranked No. 1 in three categories in a survey by the Japan Marketing Research Organization
No. 1 for "companies with an environment where you can take on new challenges"
No. 1 for "companies with good human relationships"
No. 1 for "companies that value humanity when hiring"
◎ Winner of the grand prize in the 6th "Work-Life Balance Awards"

[Measures against passive smoking] No smoking within the threshold
Working Hours 09:00-18:00
[Break time] 60 minutes
*Overtime work: Yes
*Varies depending on the project
<Other working hours>
-Shift work depending on the project (night shifts available)
Job
Requirements		 <Required>
- Business level Japanese and English (phone support, email, documents)
- At least 1 year of experience in IT help desk or user support
- Motivated to learn about IT technology

<Welcome>
- At least 1 year of experience supporting foreign companies in English
- Those who want to use their English skills to work in IT
- Simple troubleshooting experience for client PCs (Windows 10)
- Experience in resolving problems while communicating with overseas teams in English

<Personality>
- Those who are comfortable communicating by phone, etc.
- Those who can act autonomously

<Welcome>
- At least 1 year of experience supporting foreign companies in English
- Those who want to use their English skills to work in IT
- Simple troubleshooting experience for client PCs (Windows 10)
- Experience in resolving problems while communicating with overseas teams in English

<Recruitment process>
Document screening → Aptitude test (can be taken in English) + 1-2 interviews → Offer of employment
*Basic hours are 9:00-18:00 on weekdays・Work can start after 6:00pm on weekdays depending on the applicant's preference.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 5000K   
Other Salary
Description		 <Monthly salary>
290,000 yen and up (including flat-rate allowances below)
Basic salary: 265,000 yen and up
Regional allowance: Region A (Tokyo) 25,000 yen, Region B (Osaka, Aichi) 20,000 yen
<Wage type>
Monthly salary
<Various allowances>
- Full overtime allowance paid (amount exceeding legal working hours)
- Full transportation allowance paid
- Family allowance (eligible dependents: spouse 10,000 yen, child 5,000 yen, parent 3,000 yen / applicable from the second year of employment)
- Position allowance
- Telework allowance (partial subsidy for various expenses / realized from employee feedback)
- Long-term service bonus (paid to eligible employees with 10th and 20th years of service)
* The expected annual salary is only a guideline and may go up or down through the selection process. Monthly salary is shown including fixed allowances.

■Employee benefits:

- Full social insurance (employment, workers' compensation, health, welfare pension)

- Qualification support system (if you pass, the company will cover all exam fees)

- Defined contribution pension (401K)

- Smile Mutual Aid Association (a system that provides congratulatory money for various life events)

- Childcare leave system (100% female)

- Dormitory (self-pay of 35,000 yen/month, only for eligible employees)

- CDP system (internal recruitment system)

- iPhone loan

- Use of video learning apps

- Cafeteria plan (You can purchase products from affiliated companies at a discount)

- Member of Kanto IT Software Health Insurance Association

- Telework/staggered work hours

<A learning environment for those who want to learn>
You can freely participate in and use prep courses and video content for qualifications (CCNA, LPIC Level 1, etc.).

We also have a testing environment that can be accessed from home, so you can learn as much as you want, whenever you want.
Holidays ・2 days off per week (Saturday and Sunday)
・Holidays off
*Shift work may be required depending on the project
・Year-end and New Year holidays (5 days)
・Celebration and condolence leave
・Paid leave (company-wide average number of days taken: 11.25 days/year, acquisition rate: 81%)
・Maternity leave (recorded)
・Childcare leave (acquisition rate: 100% for women, 25% for men) *2018 record
・Self-care leave
・Sickness and injury leave (can be taken in lieu of paid leave for the first 6 months after joining the company)
・Anniversary leave (encouraged to take annual paid leave)
・Refreshment leave (5-6 days granted to employees with 10 and 20 years of service)
Job Contract
Period		 Full-time employment
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