更新日 2025-04-23
掲載開始日 2025-04-23

Travel Consultant - Japanese-English Speaker!

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	旅行・ホテル・レジャー・外食
勤務地	アジア日本東京都
仕事内容	You will have the unique responsibility of managing inquiries from Japanese-English clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese-English clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role. Description * Manage inquiries from Japanese-Englishclients via email, phone calls, and in-person meetings, ensuring exceptional service at every touchpoint. * Build and maintain strong relationships with clients, understanding their travel preferences and requirements to provide personalized recommendations and solutions. * Stay updated on industry trends, travel regulations, and destination information to offer informed advice and support. * Collaborate with team members to optimize travel itineraries, resolve issues, and exceed client expectations. * Assist with administrative tasks such as processing payments, issuing tickets, and preparing travel documents accurately and efficiently. * Proactively follow up with clients post-travel to gather feedback, address any concerns, and foster long-term loyalty and satisfaction. Profile * Native-level proficiency in Japanese. Busines level in English or vice versa * Strong communication skills, both written and verbal. * Ability to work in Tokyo 23. * Prior experience in the travel industry or customer service is preferred but not required. Job Offer * Hybrid Set up - has to be in the office during training though. * Monday to Friday, 9AM-6PM To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について（社風など）	Global travel company.
英語能力	流暢 (TOEIC 865点以上)
日本語能力	ネイティヴレベル
年収	日本・円 350万円〜 450万円