更新日 2025-03-18
掲載開始日 2025-03-04

NEW Client Support - Financial Services Company

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	その他金融
勤務地	アジア日本東京都
仕事内容	The Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice. Description The Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice. Among the main tasks: * Handling incoming client inquiries via calls, portal and emails, and setting client expectations for follow-up timing about resolutions * Coordinate when necessary with other teams such as Product, Technology, Legal and Compliance, Onboarding * Analyzing, identifying, and communicating updates about resolutions to clients * Participate in team meetings and suggest process improvements to increase efficiency and client experience Profile * Customer service experience in Japan, ideal but not mandatory from the FS industry * Great business proficiency (verbal and written) in Japanese and business level of English (in order to communicate with Teams abroad) * Troubleshooting skills welcome * Ability to create accurate documentation with an attention to detail * Good decision-making skills in a high-volume environment requiring quick resolution Job Offer * Comprehensive health and well-being benefits * Internal career path opportunities up to Leadership * Flexible work environment with hybrid policy To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	A major player in the financial services industry, providing clearing, settlement, and information services for a wide range of financial products.
応募条件	- Customer service experience in Japan, ideal but not mandatory from the FS industry - Great business proficiency (verbal and written) in Japanese and business level of - - English (in order to communicate with Teams abroad) - Troubleshooting skills welcome - Ability to create accurate documentation with an attention to detail - Good decision-making skills in a high-volume environment requiring quick resolution
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	流暢（日本語能力試験1級又はN1)
年収	日本・円 450万円〜 650万円