FULL-REMOTE, Safety Specialist up to 6.8M JPY! | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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更新日 2025-03-05
掲載開始日 2025-03-05

FULL-REMOTE, Safety Specialist up to 6.8M JPY!

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	旅行・ホテル・レジャー・外食
勤務地	アジア日本
仕事内容	As a Safety Specialist, you will handle cases involving personal safety threats, crisis situations, and escalated incidents. Responsibilities include investigating incidents, maintaining confidentiality, and collaborating with teams to improve safety policies and tools. You'll play a vital role in resolving sensitive cases with empathy and professionalism while supporting the community's safety and well-being. Description * Manage safety-related cases involving personal threats, crisis escalations, and sensitive incidents. * Investigate and document incidents, ensuring confidentiality and trauma-informed resolutions. * Develop and enhance policies, tools, and processes in collaboration with internal teams. * Handle flagged content, monitor trends in online risks, and educate users on best practices. * Provide empathetic support to individuals experiencing trauma or crisis. Profile We are looking for candidates with experience in: * Case management, crisis escalation, and handling sensitive complaints in customer service * Managing complex safety concerns with confidentiality and professionalism. * Crisis de-escalation and trauma-informed methodologies. * Native Level in Japanese and Fluent in English Job Offer Role Type: 1-year contract with potential for permanent conversion based on performance. Location: Fully remote (flexible work arrangements available). Salary: Up to 6.8M JPY + 10% performance-based bonus. Benefits Include: * Comprehensive health insurance (Medical & Dental). * Mental health support through Employee Assistance Program. * Annual travel coupon worth 2,000 USD (paid quarterly). * Work-from-home setup (Laptop, Chair, and Table provided). * 16 days PTO (including 1 floating holiday), aligned with Japan's holiday schedule. * Opportunity to work from anywhere in the world for up to 90 days (eligibility dependent on location). To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について（社風など）	Our client is a large organization operating in the Leisure, Travel & Tourism industry. They have a strong commitment to customer service and prioritize the safety of their customers in all their operations.
英語能力	流暢 (TOEIC 865点以上)
日本語能力	ネイティヴレベル
年収	日本・円 500万円〜 700万円