• Manages the delivery of large integrated solutions involving multiple stake holders
• Determines overall project plan, budget, structure, schedule, and staffing requirements for complex integrated IT Infrastructure Solutions.
• Leads the design/ delivery of multi-national/ multi-partner projects; is the key technical contributor for project management methodology and tools.
• Solves complex, high impact project design, coordination problems
• Knowledge & Experience in Exchange 2003, 2007 & 2010 and Office 365 service
• Experience in using Microsoft Native migration tool for data migration from on-premise to Office 365 environment
• Experience in handling Services on O365 environment primarily to Exchange online and Lync services
• Knowledge & Experience in Exchange 2003, 2007 & 2010 and Office 365 - Exchange Online, Office 365 - Lync Online and other services
• Experience in building Hybrid environment with Office 365 - Exchange Online, Office 365 - Lync Online and other serv ...
• Act as single point of contact (SPOC) with customer and third party network vendors for MNS by resolving the issues and be an escalation point on technologies in scope
• Ensure the deliverables are meeting the committed SLAs
• Onsite /Offshore MNS resource coordination for 24X7 support
• Monitor and review the Support processes
• Review the customer feedback and take corrective action
• Facilitate project support for both existing and future projects in scope
• Establish and manage policies, procedures and best practices for deliv ...
Resolve Incidents and Problems associated with EUS equipment and EUS software, and provide break/fix support, advice, and assistance to Authorized Users. Supplier is ultimately responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUS equipment and EUS software;
(b) for hardware break/fix, ensure timely resolution or replacement of defective device within the agreed Service Levels as defined in Service Level Matrix
(1) for devices under warranty, liaise with OEM supplier ...