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Use your English / language skills as a bilingual to find work in 「Japan」 in 「Customer Service」 and expand your experience and expertise.

At Daijob.com, we have a wealth of information on jobs in 「Japan」 and how you can make the most of your skills in 「Customer Service」.

For those with bilingual skills looking for work in 「Japan」 in 「Customer Service」, please refer to the below list of jobs, or refine your search further.

Daijob.com has plenty of jobs in Japan for bilinguals so let’s search Daijob.com to find your perfect matching job in 「Japan」!

Current Search Conditions

Job type : Customer Service

Desired work location : Asia-Japan

Language preference :English

Displaying 911-15listings

Job Description

Worked as a team member at a world-class consulting firm

● Required experience
 Japanese: Fluent, English: Conversational
 IT experience is recommended, but not required.
 At least user-level IT skills are required.
 Mac Mac experience is recommended, but not required.
IT Strong motivation to learn IT is essential
 Be cooperative to listen to people's stories

● Any age
As a team member, regardless of age and nationality, as long as we can cooperate with respect for our younger children

[Human skills, etc.]
・ It is de ...

Job Description

Responsible for creating and driving their Hybrid Cloud Management sales pipeline. Capture leads outside of specialization and use
closed-loop lead management to ensure assignment and follow- up by others.

•Maintains knowledge of competitors in account to strategically position the company's products and services better.
•Use specialty expertise to seek out new opportunities and expand and enhance existing opportunities to build the pipeline in and drive pursuit.
•Development of quota objectives and future direction for defined product ...

Job Description

We are looking for a creative and proactive Community Manager to grow and nurture the Japanese community for the popular mobile game, Clash of Clans. This is an exciting opportunity for a Community Manager with experience in gaming, as the successful applicant will work closely with the Supercell team to provide best-in-class community management to their players.

■Responsibilities:
- Handle day-to-day social media management including strategy and creating content across a range of social media platforms such as Twitter, Youtube, Facebook, Tiktok ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

受発注に関連するカスタマーサービスのお仕事です。

営業事務/受発注経験者の方、必見です


職務内容

* Enter and process all incoming orders (EDI, web portal, emails and )
* Respond to all customer queries in a timely manner and accurate way
* Handle customer complaints and provide appropriate solutions and alternatives within the time limits established
* Maintain customer records by updating account information
* Understand products and services and answer general customer inquiries
* High leve ...

Recruiter (Company is not publicly visible)
  • ★ Entry Level
Job Description

My client is the world's largest Contact Center service provider. With the start of business in the growing Japanese market, my client is looking for Technical Support and Customer Support agents to work from home.


Description

* Responding to serious problems or concerns related to the product
* data management of customer information
* Marketing related duties: promotion or products
* Participation in team activities via webchat, team building training


Profile

* High communication skillset
* Excellent troubleshooting
* High cus ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

The operations manager will implement the right processes and practices across the organization. The specific duties include, formulating strategy, improving performance, procuring material and resources and securing compliance.


Description

* Ensure all operations are carried on in an appropriate, cost-effective way.
* Improve operational management systems, processes and best practices.
* Help the organization's processes remain legally compliant
* Formulate strategic and operational objectives
* Examine financial data and use them to im ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

日本国内市場における同社ブランドのさらなる普及およびシェア向上を実現する法人営業スタッフを募集します。

【具体的には】
・販売パートナー様との連携による営業活動
・プロダクトマネージャーとの連携による日本市場へ投入する製品の企画立案、販売戦略立案
・マーケティングチームとの連携による製品ブランド訴求施策立案
 
入社後しばらくは、お客様からの問い合わせ対応をメインに、同社のビジ ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

ゲームユーザーからの問い合わせや対応(カスタマーサポート)をプロジェクト管理して頂きます。

具体的には:
■ クライアントとの折衝・窓口対応、トラブル対処
■ プロジェクトの業務推進、改善提案の企画
■ サービスの予算、品質、期限の管理
■ チームメンバーの管理、教育
■ 必要に応じて採用面接への参加、人事部へのフィードバック
■ 海外拠点との連携
■ 業務で使用するツールに関して外部ベン ...

Recruiter (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

Management position for employees who are working at customer service desk of "Location-based game".

<Specifically>
・ Shift management
・ Making documents and proposing them to the clients
・ Escalation support ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

My client is looking for an experienced Training Manager to work and implement new and current employee skillset and develpment. Your strong expertise in management and thought-leadership will help with the employees performance and development within the call center to ultimately provide excellent customer satisfaction.


Description

* Management of training design that advisers (operators) can learn accurately and efficiently

* Training quality control: Promotion of improvement of overall training such as verification of training results and ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

QA Coach will ensure that agents provide quality service in line with organizational objectives.


Description

* Lead the management and training of QA analysts.
* Analyse results of response quality monitoring of advisors.

* Cooperate with QA analysts and other roles such as coaches, tech leads and trainers, and departments to improve quality and KPI.
* Keep Track of the industry trends.

* Analysis of quality monitoring results for advisors' response, planning of improvement measures, lead of execution

* Communication and negotiati ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

QA Analyst will be responsible in assessing the quality of the performance of our call center associates who deal with our existing and potential customer.


Description

* Improve the overall performance of associates.
* Plan and execute measures to improve service quality and KPI.
* Conduct response quality monitoring of advisors
* Provides actionable data to various internal support groups as needed


Profile

* Has knowledge of technology related to QA activities and training
* Excellent verbal, written and interpersonal communicati ...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

Call Center Management Lead will be responsible in communicating company goals and safety practices.


Description

* Vendor Management
* Performance Management
* Process deisgn, progress managements and result analysis
* Risk Management


Profile

* Vendor management or call center operation experience

* Understanding of the basic system for call center operation required

* Business analysis, improvement proposal ability and problem solving ability

* Ability to achieve the above work contents with an appropriate level of guid ...

Job Description

1) ITリクエストの申請内容確認、サービスデスクへの作業指示
2) インベントリ管理(
3) ライセンス管理
4) IT機器、SW発注作業
5) 購買データ管理用アクセス作成
6) 請求書処理
7) IT機器資産登録申請
...

Recruiter (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

As a CustomerService Manager, you will be responsible for managing two teams in serving customers in one of our key regions. Your role is to ensure to provide outstanding customer and scientific support, measured by net promoter scores and other key KPIs.


Description

* Responsible for managing regional customer service activities including order management, maintaining customer databases, meeting sales targets and resolving supply chain, stocking, or shipping issues.
*




* Cultivate an environment that encourages maximum productivity ...

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