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エイラシステムのテクニカルサポートでは、企業を対象にITサービスを提供しております。顧客は大手外資系グローバル企業が中心です。

各クライアント企業においてグローバル規模で展開されているIT環境。
その日本ローカルサポート（L2）としてITサポートのスキルや経験、語学力を活かせるポジションが多数あります。
現在、弊社チームの一員としてご活躍いただける方を通年募集しております。

主なサ ...

・Interviewing customers and identifying issues
・Collaborating with development/testing teams
・Considering design/requirements after service implementation
・Improvement of product detail information management and operations
・Building systems and operations for EC site operations

Attractiveness of the position
・This is a very rewarding position that allows you to contribute to a global company with sales of several hundred billion yen.
・You will be involved in EC operations of microservices, gain knowledge of front-end to back-end, ...

Position Overview:

The ideal candidate will be process-oriented, customer-focused, and highly analytical, capable of working directly with C-level executives. They will excel in areas such as business analysis, strategy, planning, optimization, requirements gathering/analysis, data analysis, project management, program management, operations support, KPI tracking, event organization, stakeholder engagement, meeting facilitation, and public speaking.

Responsibilities:

Business Analysis
• Conduct Requirements Workshops and gather information ...

Position Overview:
We are looking for a DNS Engineer to join our dynamic team, responsible for overseeing DNS operations, design, and implementation. You will also need to ensure optimal performance for our diverse Internet services. Advanced skills and extensive experience are essential to achieving 100% DNS availability. 

Responsibilities:
-Designing and constructing DNS infrastructure
-Managing Rakuten's domain zones
-Resolving issues and security vulnerabilities promptly
-Improving operational efficiency
-Evaluating new technologies and pro ...

Position Overview:
The Producer will be responsible for service requirement definition, service management, service management, and service delivery. In addition to project management of development projects and coordination with internal and external stakeholders, the Producer will be responsible for service requirement definition, service management, service improvement, etc., as in the development division of a service provider.

The job involves all aspects of the system, including planning, development, and maintenance of a wide range of iPhone ...

Position Overview:
We're looking for an experienced Project Manager to join our team, responsible for coordinating and supporting IT projects. The ideal candidate will have a proven track record in project management, excellent communication skills, and a passion for driving projects to completion while building positive stakeholder relationships.

Responsibilities:
-Managing budgets
-Creating schedules
-Documenting processes
-Managing stakeholders through coordination and negotiation
-Ensuring adherence to proper processes
-Reporting progress ...

Position Overview: We are looking for seasoned audit professionals to assist in strengthening IT governance, particularly focusing on enhancing the control level of IT General Controls (ITGC) involved in J-SOX (internal control audit) evaluation projects.

Responsibilities:
-Support the enhancement of IT governance, specifically the control level of IT General Controls (ITGC) participating in J-SOX (internal control audit) evaluation projects.
-Collaborate with system administrators and internal/external auditors to review necessary documentation and ...

Role Summary:
We are looking to fill the role of Test Manager (Bi-lingual preferred). Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities:

Leadership:
• Handle a portfolio of projects and be responsible for QA delivery
• Create initial estimates of the testing effort needed for new developments and functional enhancements.
• Participate in daily stand-up me ...

Role Summary:
We are looking to fill the role of Test Manager (Bi-lingual preferred). Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Leadership Responsibilities:

Leadership

- Handle a portfolio of projects and be responsible for QA delivery
- Create initial estimates of the testing effort needed for new developments and functional
enhancements.
- Participate in daily s ...

Position Overview:

This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:

-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...

Role Summary:
As a BI Engineer, you will collaborate closely with diverse business units, crafting BI reports/dashboards to enhance decision-making and developing data extraction/pipelines for increased business efficiency. Additionally, managing and enhancing the local data mart is a key responsibility, ultimately contributing to the acceleration of data democratization.

Job Description:
• Collaborate cross-functionally to support multiple key stakeholders, providing insights through a data-driven approach.
• Formulate business requirements f ...

Ahead Consulting is looking to add an additional Project Management Officer (PMO) to an existing project team that is overseeing the development and deployment of a suite of in-house developed systems to a particular business unit.

You would be responsible for arranging, attending, contributing to, and documenting critical project meetings, spanning resources, and representing the business unit as well as development and support teams. Additionally, you will be responsible for understanding which information is required, and from which groups, and str ...

Smartphone application development (iOS, Android)
web system development
server side development
・Series of development work from upstream process to downstream process
・If you are motivated, you can also make project proposals (if you want to concentrate on development, that is OK) ...

You will be responsible for various tasks centered on AR, VR, and MR system construction and operational support. ...

・App marketing in English speaking countries
・Data analysis on advertising effectiveness

【in particular】
▍Data analysis to prove the hypothesis
We create a hypothesis regarding a company's issues and objectively support it using various data. Once we have evidence, we will compile a concrete solution and submit it to management.
▍Ad access analysis
Visualizes the response to content and services based on ad access trends, analyzes factors, makes predictions, and provides direction for quality improvement. ...

This position supports the POS system of a world-renowned luxury brand. The main duties are as follows:

-Troubleshooting and responding to inquiries about the POS system
-Training and supporting users on how to operate the POS system
-Proposing and implementing improvements to the POS system
-Creating reports and analyzing data ...

A major foreign luxury goods company is looking for a junior-level user support candidate. The main duties will include:

- Data analysis and report creation using Tableau
- Handling user inquiries and troubleshooting
- Training and supporting users on how to use Tableau
- Providing data visualization and insights ...

- Proactively works with stakeholders to analyze provided information, especially regarding KPIs, in order to define clear requirements, specify product features and create road map.
- Prioritize the requirements and features based on strategy and revenue generation and release them at the right time.
- Utilizes customer/client feedback and data as input to improve the services and products.
- Conduct market research and user research to identify data product opportunities that align with business goals
- Work collaboratively with engineer team to de ...

Job content
・API technical support

■Support target
・Online store companies
・Partner companies
・Relevant internal departments

■Support content
・Technical support for API (WEB API SERVICE)
・Responding to inquiries about API
・Creating new API specification pages, updating, translating into English and Japanese
・Verifying and verifying specifications, investigating request and response logs ...

This job involves operating an internal information portal site for one of Japan's largest asset management companies, and developing and operating a workflow system.

[Job Description]
1. Understand business requirements and create design documents, including functional specifications for SharePoint (On-Premise, Online)/Power Platform/MSSQL DB
2. Develop a system that meets business requirements using SharePoint (On-Premise, Online)/Power Platform/MS Dataverse based on the design documents
3. Create and implement materials for user training, user m ...