Financial Administrative (Bank/Securities/Trading/Credit Loan)
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Job type : Financial Administrative (Bank/Securities/Trading/Credit Loan)
This role will be responsible to support back office activities with the focus on creating local protocols to support the launch of the new platform, trading monitoring and strategical problem solving.
Description
* Monitor financial instruments and services of the company and create reports
* Work closely with compliance/Customer support/Finance teams for daily operations management
* Manage onboarding and other operational processes in the customer journey
* Communicate with global teams to research and localize global methods of operatio ...
Responsibilities :
-Provide timely support to customers through available communication channels: email, chat, inbound & outbound calls.
-Handle customer’s concerns related to fintech, banking and finance in a positive and professional manner.
-Identify and escalate priority issues through proper channels when necessary.
-Works with other team members in identifying better ways in providing better customer support.
-Participate in additional training courses as required. § Maintains and improves quality of service by giving recommendations.
-Kee ...