We manage Mountain Side, a luxury condominium hotel located in front of the Happo-One ski slopes, and high-end vacation homes in the popular Wadano area of Hakuba.
With the increasing number of inbound guests in winter, we are looking for energetic team members to join us!
Job Description
As part of our small but dedicated Guest Services Team, your main tasks will include:
- Reservations Management
- Marketing Tasks (SNS updates, website management, international advertising, etc.)
- Guest Support & Concierge Services (answering inquiries, ma ...
[Business Description]
This is a rapidly growing division based in Hakuba, Nagano Prefecture, surrounded by the beautiful nature of the Japanese Alps. We specialize in real estate brokerage and property management, and are currently expanding our hotel and hospitality business.
We currently operate "Nomad Hakuba" and "Blue Star Hotel Tsugaike", and are planning to open a new facility, "Cedars Tsugaike". As our business grows, we are looking for an experienced General Manager to oversee the hotel division and lead the hospitality business.
・Aiming to maximize and optimize sales opportunities, renegotiate contract terms with suppliers (telephone/email/visit) in order to secure inventory, offer and best rate
・In order to review the sales conditions, analyze the report from the internal system, clarify and prepare for areas where there is room for improvement.
・Analysis work related to inventory such as adding allots, closing adjustments, and stopping sales.
・Provision of management screen system training for hotels. We will teach you how to optimize inventory ...
★No housing or food costs!
★You can use your Japanese and English!
★You can work with colleagues from all over the world!
Our elegance, style and service excellence are recognized around the world, and you have the opportunity to work on the iconic Cunard cruise ship. We offer a great opportunity for a Japanese speaking receptionist to join our team. Start a new career with Cunard with us!
Do you love planning and hosting events? Do you value interaction with guests and colleagues? Can you communicate clearly, both written and verbally, i ...
★No housing or food costs!
★You can use both Japanese and English!
★Work with colleagues from all over the world!
Our elegance, style and service excellence are recognized around the world, and you have the opportunity to work on the iconic Cunard cruise ship. We are offering a great opportunity for a Japanese-speaking receptionist to join our team. Come and start your new career with us at Cunard.
<Job Description>
・Work as a receptionist in the front-of-house team on board Cunard's luxury cruise ships
・Respond to the first ph ...
The Front Office Agent is responsible for providing exceptional guest service at the front desk. Key duties include checking guests in and out, handling reservations, addressing guest inquiries, and ensuring smooth communication between departments. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced hotel environment. ...
• Leads the Housekeeping team to deliver the desired Guest Experience.
• Teaches, coaches, supports and develops Assistant Managers, Supervisors, Agents and seasonal staff in the department. Conducts annual reviews and provides feedback.
• Ensure cleanliness and readiness of guest rooms and hotel areas such as lobby, bathrooms, ski area, spa/onsen and corridors, with meticulous attention to detail.
• Manages supply inventory and maintains adequate supply stocks, communicating regularly with the Director of Rooms and reporting new orders prompt ...
• Providing updates and reports.
• Ensure high-quality guest services, respond promptly and kindly to guest requests and complaints, and take appropriate action to ensure guest satisfaction.
• Focus on broader managerial responsibilities, strategic planning, and higher-level decision-making.
• Provide leadership and support to supervisors, and be involved in budgeting, performance reviews, and staff development.
• Willing and able to work flexible hours, including weekends, holidays, and late nights. Works well individually and as part of a ...
[About this position]
We are seeking an experienced and enthusiastic individual to join us as a Front Desk Manager at our 5-star hotel. As a front desk manager, you will be responsible for assisting guests, handling bookings, and assisting the hotel operations manager with training and overseeing other guest services staff members. The ideal candidate should have previous experience supervising a guest services team, and posses excellent communication skills in English and Japanese, and have the ability to multitask in a fast-paced environment.
※We ...
Assist Bar Supervisor in providing quality service to all passengers as per company standards.
DUTIES AND RESPONSIBILITIES
1. Assists Bar Supervisor in providing and monitoring quality service to all passengers as per company standards within their designated areas.
2. Responsible to ensure that all aspects of Responsible Service of Alcohol policies and procedures are both met and adhered to by passengers & fellow crew, within his/her designated area of responsibility.
3. Responsible to bring to his/her manager’s attention if ...
【Job content】
At Hyatt House Shibuya, departments are not divided by guest service duties, so you can acquire diverse service skills from welcoming guests to serving drinks at the bar.
Specifically:
- Bell Service: Taking care of guests' luggage, room delivery, shipping arrangements, etc.
- Front Desk: Check-in/check-out using OPERA system, settlement procedures
- Guest Relations: Providing services for guest requests, guiding to external facilities, reservation support, taxi arrangements, etc.
- Bar & Market: Serving drinks at the bar and sale ...
General duties related to hotel operation and management
-Operation and management of restaurants attached to the hotel
-Staff shift/task management
-Front desk duties
-Guest room management
-Facility equipment/product/inventory management
-Telephone and email support, etc. ...
・Check-in and check-out at the front desk
・Planning and running accommodation programs and events
・Developing an e-commerce site for original goods and new product lineups
・Training and training staff, etc. ...
・Receiving reservations, inquiries, and responding to customer requests
・Concierge duties (tourist information, various arrangements)
・Other duties related to hotel/ryokan management
In the future, you will be involved in the overall management of the hotel, including attending to and managing various cultural experiences. Career steps such as leader, manager, assistant manager, and general manager are available, and you will be able to take on a wide range of tasks as a headquarters staff m ...