・Response to customer inquiries (email, website, chat, phone, etc.)
- Collaborate with various teams to answer customer questions and resolve customer issues.
・Other incidental work (translation, etc.) ...
【Why we are hiring】
At the beginning of this year, we had a 23% increase in sales in the Arabic market, and we are expecting to have more growth. Due to the elevated activity, we also plan on seeing more customer traffic on our website, and inquiries about our services. To better care for our Arabic-speaking customers, we are looking for an outgoing Arabic native speaker to join our customer support team, which is staffed entirely by bi- and trilingual members. You will use your native language, Japanese, and English skills, to link Japan with the A ...
As an overseas business PM candidate, I will first be entrusted with support work for overseas business. In the future, we plan to have you take charge of overseas project management (PM) and also be involved in sales and business development.
<Business details>
・Interaction with medical institutions, medical device manufacturers, and partner companies in the Middle East
·Material creation
・Contract creation
・Contract conclusion support
・Adjustment of business meeting schedule with Middle Eastern companies
・Middle East drug affairs in ...
・ Responding to inquiries from Korean customers
· Work with other teams to resolve customer complaints
・ Supervision of part-time customer service providers
・ Other related work (translation, etc.) ...