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Updated 2025-04-22
Activated 2025-04-22

Technical support

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
IT (Other) - IT Help Desk
Industry IT - Other
Location Asia Japan Tokyo

Job Description Our client, a global leader in e-commerce and digital services, is looking for dedicated technical support professionals to provide not only for technical support but also analytics for client's business.


Description

* Skilled in creating clear and comprehensive training materials and user manuals.
* Experienced as a trainer for IT products and services, empowering users with knowledge.
* Proficient in providing Tier 1 technical support for IT products and services, ensuring smooth user experiences.
* Basic knowledge of web development using HTML and JavaScript.
* Hands-on experience with tools like Google Analytics and Adobe Analytics to perform web analysis.


Profile

* Experienced in analyzing and validating site/app performance using Adobe Analytics or Google Analytics.
* Skilled in assessing website performance through log analysis using SQL queries.
* Good communication skill in Japanese and English.


Job Offer

* A dynamic, energetic working environment with good work/life balance
* Open culture and job rotation available to enable internal career development
* Competitive salary and benefits package
* Opportunity for growth and advancement within the company
* Collaborative and supportive team environment


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658.
Company Info Our client is global technology company, known for its e-commerce platform, online banking, digital content, and telecommunications services.They operates in multiple countries, so understanding cultural differences and multilingual support might be beneficial.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4000K - JPY 5000K   
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