We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy
Click here to hide.

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual
Updated 2025-04-07
Activated 2025-04-07

Customer Service and Logistics for Global Medical

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Medical/Healthcare Services
Location Asia Japan Tokyo

Job Description A Customer Service & Logistics Specialist ensures timely and accurate order processing, delivery coordination, and customer support while managing logistics operations to uphold the company's mission of saving lives. This role involves problem-solving, cross-functional collaboration, and contributing to the efficient distribution of life-saving medical products globally.


Description

1

Customer Support

* Handling customer inquiries related to orders, products, and services.
* Ensuring timely and accurate communication to address concerns and provide solutions.
* Building strong relationships with clients, including healthcare professionals, institutions, and distributors.

*

Order Processing and Management

* Managing end-to-end order fulfillment, including order entry, updates, and tracking.
* Coordinating with internal teams like sales, production, and finance to ensure smooth operations.

*

Logistics Coordination

* Ensuring on-time delivery of products by collaborating with shipping and logistics providers.
* Monitoring inventory levels and coordinating with warehouse teams to fulfill orders.
* Managing import/export documentation and compliance with regulations.

*

Problem-Solving

* Proactively addressing delivery issues, delays, or product returns.
* Handling escalations and finding resolutions that align with company policies and customer satisfaction.

*

Process Improvement

* Identifying inefficiencies in order management or logistics and suggesting enhancements.
* Utilizing tools and systems to streamline processes, such as ERP or CRM software.


Profile

*

Customer Service Skills

* Strong interpersonal and communication abilities to handle diverse customer needs.

*

Logistics Knowledge

* Familiarity with supply chain processes, shipping terms, and documentation.

*

Technical Proficiency

* Experience with ERP systems (e.g., SAP) or CRM tools, as well as proficiency in Excel and other office applications.

*

Problem-Solving Abilities

* Quick thinking and adaptability to resolve issues efficiently.

*

Attention to Detail

* Accurate order entry and tracking are critical for seamless operations.


Job Offer

Growth Opportunities

* This role provides a strong foundation for moving into leadership roles in customer service, logistics, or operations management.
* Exposure to the company's mission and innovative products can also open doors to specialized roles within the healthcare technology field.
Company Info The client is global company that specializes in developing, manufacturing, and distributing products and solutions for healthcare education, training, and emergency care. Founded in 1940 and headquartered in Stavanger, Norway, the company has a strong focus on improving patient outcomes and saving lives through innovative technology and collaboration with healthcare organizations worldwide.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Like Apply
Back

Japan's No1 job site for multilinguals・Job Details 「Daijob.com]　TOP

You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.

Agree and Redirect

Please apply from here

Apply Like

Recruiter

Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

Company Information

Feature Article

Job List

Hot Agent

Like Apply