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| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Outsourcing |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
As a Customer Support Specialist, you'll assist customers via email and phone, resolving inquiries and issues. You'll also collaborate with various teams and contribute to process improvements while ensuring customer satisfaction. Description Key Responsibilities * Respond to customer inquiries via email and phone * Support sellers with platform-related issues and provide solutions * Handle escalations and collaborate with internal teams * Collect customer feedback to improve support processes * Build strong relationships with sellers and contribute to their success Profile Requirements * 3+ years of customer support experience, ideally in eCommerce * Fluent in Japanese, business-level English * Strong communication and problem-solving skills * Experience working in a hybrid or remote environment is a plus * Familiarity with tools like Slack, Zoom, and Microsoft Office Job Offer ✅ Competitive salary up to 6M JPY ✅ Flexible hybrid work environment (2 days WFH per week) ✅ Join a global team and support one of the biggest eCommerce platforms To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698. |
| Company Info | Well-known E-commerce business |
| English Level | Fluent (TOEIC 865-) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 6000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
