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Updated 2025-04-28
Activated 2025-04-22

[No experience necessary!] IT engineer x customer success / Thorough training provided / Overtime hours less than 10 hours per month
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This posting is managed by: iHOLON Co.,Ltd
Company Name Company is not publicly visible
Job Type
iHOLON Co.,Ltd
IT (Other) - IT Help Desk
IT (Hardware/Network) - Server and Machine Operation and Maintenance
Customer Service - Customer Support
Location Asia Japan Tokyo

Job Description This job involves working at a client's site, providing support for making better use of Salesforce, making operational proposals, customizing the system, and providing operational support for system operation.

As a specialist in supporting the use of Salesforce, you will acquire knowledge and value communication with customers to achieve customer success.

<Work examples>
■Support for promoting digital transformation in sales activities for corporate customers and improving the use of the system (Salesforce)
■User support such as lectures on the use of the system (Salesforce)
■Help desk to handle inquiries (first line of contact for problems, requests for improvement, etc.)
■Customizing standard screens and adding items
■Account management such as user registration and changes
■Support for version upgrades three times a year
■Manual creation and updates
■Data integration and management with other systems
■Other customer meetings and proposals based on expert knowledge
■Contact work for information integration with related departments and vendors
■System operation and maintenance, design and development, implementation consideration, and organizational development
Company Info A company that develops and produces cloud engineers and contributes to the promotion of digital transformation in companies.

The company is a training-based human resources service company that specializes in Salesforce specialists.

80% of employees start with no IT experience and advance their careers as highly marketable cloud engineers and customer success personnel.

We are looking for people who want to enjoy and create together with us as we grow into a company with a scale of 1,000 people in the future.
Working Hours 9:00~18:00
Average monthly overtime hours: 10 hours or less
Job
Requirements		 ・Over 1 year of employment as a "full-time employee" in Japan
・Changed jobs 4 times (5th company to date)
・Holds Level 1 Japanese Language Proficiency Test
・Has obtained a work visa (not planning to obtain one)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen Under JPY 3500K   
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