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Updated 2025-03-31
Activated 2025-02-06

Global Customer Success | Recruiting support members to support the growth of companies that adopt SaaS
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This posting is managed by: Global Trust Networks Co.,Ltd./株式会社グローバルトラストネットワークス
Company Name Company is not publicly visible
Job Type
Global Trust Networks Co.,Ltd./株式会社グローバルトラストネットワークス
IT (Other) - Customer Support Engineer
Location Asia Japan Tokyo

Job Description You will provide customer success support for client companies' SaaS products.
You will respond to user inquiries via phone, chat, and email.
You will not just provide answers, but will understand users' true needs and make optimal proposals from a wide range of products, contributing to the success of companies that adopt SaaS.
Support for Japanese users of foreign payment services will be provided in Japanese, and internal documents will be in English.
You will handle around 10 inquiries per day, and we will take each inquiry seriously to increase engagement with companies that adopt the service.
*Clearly statutory changes to job duties: Job duties may change in the future. Details will be provided during the interview.
Company Info [Business Description]
We are a customer success solution provider specializing in the digital economy. We provide support for the growth of startups, and solve new issues that arise from the services and technologies they create, from the perspective of customer success.

Growth Support Services
We support the rapid growth of startups by solving issues related to customer success and customer support, such as customer retention support, churn prevention, inquiry response, and risk countermeasures due to customer posts.
Adoption Support Services
We provide services to help with social risk countermeasures such as online flame wars, slander, and cyberbullying, as well as solutions to problems adapting to new technologies such as AI.
[Status of measures to prevent passive smoking in the workplace]
Smoking is prohibited indoors
Job
Requirements		 Customer service experience (sales, customer service, etc.) for over 1 year/long-term internship experience for new graduates
Business PC skills, IT literacy
Touch typing, business email, Excel, PPT, Word (creation and input)
IT and internet literacy to the extent that you can research and use it yourself
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
Other Salary
Description		 ・Social insurance provided
・Bonus
・Salary increase
・Nationality not required
・New visa support not available (renewal etc. available)
・Health check (basic items + options for women available)
・Nursing care leave
・Maternity leave/childcare leave *100% acquisition rate, many achievements for both men and women
　-Maternity and childcare leave follow-up system
・Rest room and nap room (rest room) provided
・Free drinks, office convenience store, etc.
・Leave welcome back system
・Support system for exchanges between bases and departments
・Stockholding system
・Dependent allowance: dependents under health insurance (spouse, first child, second child)

Training system/career support system
・New model business creation system
・Qualification acquisition support system
・Foreign language learning support system
・Internal recruitment system
・Internal study abroad system
・Goal/behavior feedback system
・Review (1on1)
・All-company meeting once a quarter
・Publication of mid-term management plan
・Various committee systems
・Club activities, etc.
Holidays Two days off per week
Shift work will be available, including weekends, national holidays, New Year's holidays, Golden Week, etc.

Special leave
Paid leave (can be taken in 1-day, half-day, or hourly increments)
Working on Saturdays and Sundays available
Caregiving leave
Maternity leave/childcare leave *100% utilization rate, many success stories for both men and women
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