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Updated 2025-04-21
Activated 2025-04-21

★Flexible working hours and casual Attire★ [Customer Support Executive] Work in Malaysia
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Company Name

Straat X ICT Sdn Bhd

Job Type
Straat X ICT Sdn Bhd
Customer Service - Customer Support
Sales/AE - Customer Success/Client Success
Hospitality Business Specialists - Reservations Management
Industry Outsourcing
Location Asia Malaysia

Job Description Location: Kuala Lumpur, Malaysia
🕒 Employment Type: Full-time
🌎 Work Visa Provided

About the Role
We are looking for a Japanese-speaking Customer Support Executive to join our dynamic team in Kuala Lumpur, Malaysia. Whether you're an experienced professional or a fresh graduate, we welcome individuals who are customer-oriented and eager to grow in an international work environment. As part of our team, you will provide high-quality support to Japanese-speaking customers through multiple communication channels.

Responsibilities
Handle customer inquiries via calls, emails, and chat in Japanese
Provide accurate information and solutions regarding products and services
Troubleshoot and resolve customer issues efficiently
Maintain customer satisfaction by ensuring timely follow-ups
Document customer interactions in the system
Collaborate with other teams to improve overall customer experience
Company Info At Straat X, we are dedicated to providing our clients with the highest level of business and management consulting services. We strive to help our clients achieve their goals and reach their full potential.

We have a team of experienced and highly skilled consultants who are committed to delivering exceptional results for our clients. Our team members bring a wealth of knowledge and expertise to every project we undertake.

We take a collaborative approach to consulting, working closely with our clients to understand their unique needs and develop customized solutions. We believe that effective communication and partnership are key to achieving success.
Working Hours Flexible working hours depending on client requirement.
Job
Requirements		 - Fluent in Japanese (N1/N2 level preferred) – written and spoken
- Basic understanding of English to communicate internally
- Some or no experience is acceptable – training will be provided
- Customer-focused with good problem-solving skills
- Comfortable working in rotational shifts (if required)
- Willing to relocate to Malaysia – work visa will be provided and processed by the employer
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Chinese Level None
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
（Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 375K *Divided into12month ）
Other Salary
Description		 Commuting/ Transportation Allowance
Rent Subsidy
Education/ Training
Social Insurance
Salary range: JPY280,000 - JPY350,000 per month
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Sick Leave
Job Contract
Period		 up to 3 years contract depending on client requirement.
Nearest Station Malaysia
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