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This posting is managed by: Randstad Japan Professional Contract Specialist(Professional Haken)
Company Name Company is not publicly visible
Job Type
Randstad Japan Professional Contract Specialist(Professional Haken)
IT (PC, Web, Unix) - BrSE/Bridge SE
IT (Other) - IT Help Desk
Location Asia Japan Tokyo

Job Description Role & Responsibilities
You will be a key part of the IT team, acting as the first point of contact for Japanese users, escalating and tracking incidents, ensuring smooth communication between Japan and Paris IT teams, and providing essential IT administration support. You'll find yourself constantly learning and developing your IT skills in a fast-paced environment.
Main tasks include
• Escalate and follow up on IT requests and incidents with Paris IT teams via a ticketing system.
• Communicate status updates to Japanese users effectively.
• Perform regular system monitoring and status checks.
• Provide IT administration support to staff (PC requests, meeting room bookings).
• Prepare and kit devices according to manuals.
Company Info Global leader in the luxury goods industry, renowned for their exceptional craftsmanship, iconic brand heritage, and commitment to quality and innovation. They offer a dynamic and international work environment where creativity, ambition, and a passion for excellence are highly valued.
Working Hours 9am - 6pm
Job
Requirements
• Proficiency in both Japanese and English (business level required).
• Experience working with ticketing systems.
• Excellent communication and problem-solving skills.
• Basic understanding of IT systems and troubleshooting techniques
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Hour Salary Depends on experience
Estimated Annual Salary JPY - Japanese Yen JPY 4000K - JPY 5000K
Other Salary
Description
Social Insurance
Commuting/ Transportation Allowance
Holidays Five-Day Workweek
Sick Leave
Congratulatory or Condolence Leave
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