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Updated 2024-12-24
Activated 2024-11-08

【英語を活かす】テクニカルサポートディレクター/ Technical Support Director

This posting is managed by: Robert Walters Japan K.K./ロバート・ウォルターズ・ジャパン株式会社
Company Name 医療ヘルスケア企業
Job Type IT (Other) - IT Help Desk
Industry Medical/Healthcare Services
Location Asia Japan Tokyo

Job Description A Technical Support Director position is now available at a global medical healthcare company. The chosen individual will handle people management for FSE, Product Repair Engineer, IT and Help Line.

Responsibilities:

* Lead technical support team's personnel
* Develop training plan for technical support team
* Handle service parts, inventory, and stock according to budget and previous year
* Control service revenue within budget and the previous year
* Manage service contracts (new and renewals)
* Conduct incoming inspections for ACL, GEM, and others promptly
* Repair instruments for ACL, GEM, and others within designated timeframes
* Record customer calls on web line



Requirements:

* Bachelor's degree or above in Science, Business, or a related discipline
* More than 5 years of medical business-related experience
* Practical experience in the IVD or medical device market
* Prior work experience in ISO 13485 or 9001
* Technical expertise in medical instrument including maintenance and repair
* Experience in business analytics and understand business and operations underlying data structure
* Skilled in MS Office Suite
* Experience use SAP is ideal
* Fluent level English; native level Japanese
Company Info An international medical group headquartered in North America, this company works with healthcare providers and professionals across the world to address key healthcare issues through clinical diagnostics.

Keywords:

インフラ, IT, ハードウェア, ソフトウェア, ネットワークサービス, マネージメント, 求人, 外資系

2042890/001
Working Hours お問い合わせください
Job
Requirements
More than 5 years of medical business-related experience
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 10000K - JPY 12000K   
Holidays 完全週休2日制, 土日祝日休み, 有給休暇
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