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Updated 2025-05-01
Activated 2025-05-01

[Make use of your English skills!] Operations Specialist position in medical services | Interpretation, medical institution arrangements, etc.
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This posting is managed by: EPS Consultants LLC
Company Name Company is not publicly visible
Job Type
EPS Consultants LLC
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Administrative - International Affairs
Location Asia Japan Tokyo Minato

Job Description ■This is a global customer service position that serves as a liaison between customers, local medical institutions, and various internal departments.

- Take calls and provide support to customers who require medical assistance.

- Liaise with overseas medical institutions and arrange for medical institutions and medical staff to provide treatment.

- Work with overseas medical professionals and local staff to arrange services related to medical evacuation/repatriation, etc.

- Liaise with departments in charge of billing for medical expenses, etc.
Company Info We provide medical and security support to globally active clients at 1,000 locations in 90 countries. Our Assistance Centers are staffed by doctors, nurses, security experts, and coordinators who provide prompt support. We also operate clinics in countries where it is difficult to maintain medical institutions and facilities that meet international standards, and in regions where it is difficult to receive appropriate treatment due to cultural and linguistic backgrounds. You will gain in-depth knowledge of international affairs, and many of our clients are large companies, so this is a job that is sure to provide rewarding work and skills.

Passive smoking prevention measures: Yes
Working Hours Day shift: 8:30-20:30
Job
Requirements		 ・Strong English communication skills.

・Ability to listen to the speaker, grasp the situation appropriately, and clearly convey opinions, information, and key points of discussion.

・Ability to achieve goals, manage time, and organize data.

・Ability to work productively under stressful situations and meet customer needs.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 5000K   
Job Contract
Period		 Full-time employment
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