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Updated 2024-06-12
Activated 2024-06-12

Technical Specialist End User Collaboration Tokyo Job(8421)

  • Recruiter
  • Executive Level
  • Women Welcome
  • Reduced Work-Hours
  • Five Days Workweek
  • English Language Skills
  • Foreign Affiliated Company
  • Publicly Listed Company
  • Urgent Hiring
  • Global Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
IT (PC, Web, Unix) - Database SE
IT (Mainframe) - Application SE
Consulting - IT Consulting (Other)
Location Asia Japan Tokyo

Job Description Management and administration of email gateway (Exchange Online Protection)
Creation and administration of Mail Flow rules and SPAM filtering
Performing message traces
Detection of quarantined emails
Troubleshoot issues (e.g. mail flow/ SMTP message delivery, call drop/quality issue, Intune BYOD issues) under SLA
Provides Global IT support; design, implementation, configuration, administration, maintenance, monitoring and troubleshooting of Messaging Infrastructure.
Leads and participates in the development of processes and documentation for new areas of work or knowledge.
Actively involved in platform automation and orchestration, both from a technical standpoint and a process point of view.
Create and Implement Change Requests per Business requirement and incident/problem resolution.
Company Info This company is a leading international financial services group that helps people make their decisions easier and their lives better. With our global headquarters in Toronto, we operate as organizations across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving approximately 34 million customers worldwide, and over $1.3 trillion in assets under management and administration.
Have good English/Japanese communication skills.
Experience of Azure AD, O365 tools (Exchange, Teams, SharePoint, OneDrive, Yammer etc.)
Role based access control and Intune subscription management.
Creating and managing teams’ policies, reading CQD logs and checking team status.
Should have a good understanding on how to manage SharePoint Online environment including site permissions, storage management and audit logs.
Implementing Intune MDM, MAM components and conditional access policies.
License and user management in office 365 as well as Azure logs Intune endpoint management experience on physical devices with SCCM or Intune
Should be able to create policies for App protection at least on mobile devices.
Proficient in PowerShell scripting for all o365 modules.

Preferred Qualifications:

Knowledge of Power Platform (PowerApps/Power BI/Power Automate) Provides support for administration, maintenance, monitoring and troubleshooting of current Cisco ESA/SMA (IronPort), other SMTP/OTP solutions and Email Gateways.
Managing and monitoring email infrastructure for high availability and optimal performance.
Monitoring and resolving issues related to Exchange mailboxes, message tracking, and transport logs
Should be familiar with ITIL processes including Change/Problem/Service request and Incident management
Able to easily adapt on a diverse working environment
Preferable to have experience on Service Now ticketing tool
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Daily Conversation Level
Salary JPY - Japanese Yen JPY 7000K - JPY 8000K   

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Fidel Consulting KK

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Technical Specialist End User Collaboration Tokyo Job(8421)