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Company Information

Company Name Albatross Global Solutions K.K.
Country of Company HQ United Arab Emirates
Location of Company Japan
Company Intro
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Albatros CX is a marketing research company founded in 2005 by Christophe Cais and Nicolas Jeanjean.
What started as an idea discussed by the 2 of them at a table of a coffee shop in Shanghai has grown into a global company with 220 branches and 16 branches in 16 countries around the world.
We provide marketing data to luxury brands around the world, analyze the customer experience delivered and help grow sales
Industry Other
Location 〒103-0016
17-18 Koamicho, Nihonbashi, Chuo-ku, Tokyo
Towa Nihonbashi Koamicho Building 3F
President クリストフ・カイス
Year of Establishment 2008
Capital 3,000,000 yen
Listed on N/A
Number of Employees Japan office: 5 people Global: about 200 people
Description of Business Founded in 2006, Albatross CX is a global customer experience group serving the luxury brand.
We turn everyday work performed by the brand into an inspiring experience that creates a relationship of trust with our customers, helping to further develop the brand as a whole.

 Albatros CX uses a professional approach that collects and analyzes customer feedback at every touchpoint and feedback from the retail team, develops a clear action plan, and provides ongoing follow-up. . A unique metric—the Albatross Customer Experience Index (ACE) —allows you to not only understand what attracts brand advocacy, but also to perform an industry assessment against competing brands. Albatross CX provides a 360-degree customer experience framework to more than 200 of the world's most renowned brands, covering 70 countries from 17 offices worldwide.

Albatross CX is one of the five agencies that make up the Customer Experience Group (Wisely Insights, Activate Experience, SmartCX, Face2Face, Albatross CX), and the whole group provides a framework for improving the customer experience. I am.
Work Location
(Nearest Station)
5 minutes on foot from Ningyocho Station
8 minutes walk from Kayabacho Station
8 minutes on foot from Suitengu Station
URL https://www.albatrosscx.com/
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