更新日 2025-03-28
掲載開始日 2025-03-28

Customer Seller Support

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	アウトソーシング
勤務地	アジア日本東京都
仕事内容	As a Customer Support Specialist, you'll assist customers via email and phone, resolving inquiries and issues. You'll also collaborate with various teams and contribute to process improvements while ensuring customer satisfaction. Description Key Responsibilities * Respond to customer inquiries via email and phone * Support sellers with platform-related issues and provide solutions * Handle escalations and collaborate with internal teams * Collect customer feedback to improve support processes * Build strong relationships with sellers and contribute to their success Profile Requirements * 3+ years of customer support experience, ideally in eCommerce * Fluent in Japanese, business-level English * Strong communication and problem-solving skills * Experience working in a hybrid or remote environment is a plus * Familiarity with tools like Slack, Zoom, and Microsoft Office Job Offer ✅ Competitive salary up to 6M JPY ✅ Flexible hybrid work environment (2 days WFH per week) ✅ Join a global team and support one of the biggest eCommerce platforms To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について（社風など）	Well-known E-commerce business
英語能力	流暢 (TOEIC 865点以上)
日本語能力	ネイティヴレベル
年収	日本・円 400万円〜 600万円