更新日 2025-03-14
掲載開始日 2025-03-14

Customer Service Manager - Corporate Travel

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - コールセンター管理/オペレータ管理/スーパーバイザー
業種	旅行・ホテル・レジャー・外食
勤務地	アジア日本東京都
仕事内容	Oversee contact center operations, ensure KPIs, quality, and service alignment. Collaborate on system integration, train teams, and prioritize client satisfaction. Description * Oversee customer contact center operations, ensuring KPIs are met and service quality standards are maintained. * Manage shift schedules and monitor service levels, taking appropriate action when needed. * Support system integration and procedure implementation, training teams and monitoring performance. * Collaborate with management to align with strategic goals and implement system and policy updates. * Analyze performance trends, identify gaps, and develop actionable solutions. * Serve as a liaison between operations and business teams, prioritizing client needs and values. Profile A successful Service Manager should have: * Japanese Proficiency, Fluent in English, Chinese proficiency is a plus * Minimum 2 years people management in customer service, call center or inhouse * Amenable to work onsite in Tokyo Office Job Offer * An estimated salary range of 8M-11M JPY * Work from home options to support a balanced lifestyle. * Opportunities for professional growth within the Leisure, Travel & Tourism industry. * A supportive and collaborative work environment in a Tokyo-based company. * Company-wide recognition for outstanding performance. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について（社風など）	A global leader in the travel services industry, providing comprehensive solutions such as hotel bookings, airline tickets, and transportation services to customers worldwide.
英語能力	流暢 (TOEIC 865点以上)
日本語能力	ネイティヴレベル
年収	日本・円 800万円〜 1100万円