更新日 2025-04-07
掲載開始日 2025-04-07

Operations Manager for global health and security service firm

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - コールセンター管理/オペレータ管理/スーパーバイザー
業種	医療・福祉関連
勤務地	アジア日本東京都
仕事内容	To manage the team of call center staff and their supervisors, and driving operational excellence and efficiency in the delivery of services. Description * Be responsible for ensuring all service standards / KPI's are met and ensures the teams in each country are consistently following the correct procedures and processes. * Coach, support and develop members of the team to ensure there is a collaborative team culture that is focussed on delivering the right service standards. * Lead the performance of a team of direct reports, ensuring that performance is supervised appropriately in terms of productivity and behaviours. Profile * Displays maturity and strong leadership traits, ability to lead teams * Familiar with CRM usage and managing call center agents. * Takes initiative, demonstrates responsibility * Operations Manager or equivalent experience at a highly-proficient level. * Relevant operations experience applicants preferred Job Offer * Clear career path * Competitve pay * An opportunity for you to create the culture and work environment
企業について（社風など）	My client is is a health and security services firm. The company supports around 4 million customers every year and has close to two-thirds of the Fortune Global 500 companies as clients.
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ビジネス会話(日本語能力試験2級又はN2)
年収	日本・円 700万円〜 1000万円