更新日 2025-03-28
掲載開始日 2025-03-28

Senior Operations Manager - BPO/Outsourcing

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - コールセンター管理/オペレータ管理/スーパーバイザー
業種	アウトソーシング
勤務地	アジア日本東京都
仕事内容	We're seeking a Senior Operations Manager for our international BPO company to oversee call center operations, drive business development, and manage KPIs, costs, and budgeting. This role requires native-level Japanese and fluent English skills, with responsibilities including stakeholder management and strategic planning. Description * Oversee and manage various operational aspects of the call center, handling multiple accounts. * Drive business development initiatives to expand client base and service offerings. * Develop, monitor, and improve KPIs to ensure optimal performance and efficiency. * Manage cost and budgeting processes to align with financial goals. * Enhance stakeholder relationships and manage client expectations. * Implement strategic plans for operational improvements and process enhancements. * Collaborate with international clients, utilizing strong English communication skills. Profile Requirements: * Native-level proficiency in Japanese and fluent in English. * Minimum of 2-3 years of experience in call center management. * Proven expertise in stakeholder management. * Strong business development and strategic planning skills. Job Offer Salary: Up to 10M JPY - negotiable depends on your experience Location: Tokyo 23 wards, Hybrid setup (up to 5 days in the office per month, subject to change) To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について（社風など）	Join a leading international BPO company with a global presence, offering a comprehensive range of services including customer care, technical support, customer acquisition, digital solutions, analytics, and back-office support.
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ネイティヴレベル
年収	日本・円 700万円〜 1000万円