更新日 2025-03-14
掲載開始日 2025-03-14

CS Supervisor - Call center Luxury Retail - 9.5M JPY

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - コールセンター管理/オペレータ管理/スーパーバイザー
業種	流通・小売
勤務地	アジア日本東京都
仕事内容	We are seeking a Client Service Center Supervisor to lead the customer service team for a global luxury brand in Tokyo. In this role, you will oversee daily operations, manage client relationships, and deliver a high-level customer experience across all touchpoints. Description * Manage day-to-day customer service operations and team performance * Build strong relationships with clients and deliver personalized support * Handle escalations and complex customer inquiries * Oversee order management, shipping, returns, and fraud investigations * Analyze customer feedback and implement strategies to improve the client experience Profile * Native-level in Japanese and Fluency in English * Minimum 1-3 years of people management in call center * Strong experience in customer service, e-commerce, or CRM * Familiarity with luxury clientele and communication style * Excellent problem-solving skills and ability to work under pressure * Experience in leading and motivating a team Job Offer * Up to 9.5M JPY * Work in the office up to 4x per month * Standard Japanese benefits To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について（社風など）	Our client is a large organization within the FMCG industry, part of a prestigious global luxury goods conglomerate. They are renowned for their high-quality products and exceptional customer service, with a significant presence in Tokyo and around the world.
英語能力	流暢 (TOEIC 865点以上)
日本語能力	ネイティヴレベル
年収	日本・円 850万円〜 950万円