IT Help Desk / Customer Service / Customer Support
IT related outsourcing
This is a job to respond to inquiries from Japanese corporate customers who use the services of major foreign-affiliated IT companies. We provide technical and account usage troubleshooting to help our customers solve their problems. (Example: Account login trouble, service usage, etc.)
--Responding to inquiries from corporate customers (email, ...
■ Business content
When you join the company, we will entrust you with desk-side engineering work as an IT technical support engineer.
You can feel the contribution to the client through your work while responding to various inquiries and requests.
・ Hardware IMAC
・ Software IMAC and setting work
・ Support for server engineers and network engineers
・ Coordination with third-party support (cooperation with other teams such as printers and telephone equipment, support implementation)
・ Identification of the cause of ...
User support staff (operation) * Enhanced training system / Good working environment *
■ Business content:
You will be engaged in the following tasks as a user support staff.
・ Operation and management of IT support for internal users (including measures for improvement)
・ Vendor management (multiple outsourced companies engaged in help desk / on-site / kitting operations, etc.)
・ Planning and implementation of operational improvement, participation in various IT projects
■ Attractiveness of this position:
・ You can play an acti ...
EIRE Systems Technical Support provides professional IT services to small, medium and large scale enterprises of all sizes. We can offer a varied and challenging IT services career in a highly diverse and fast-moving business environment.
We are currently looking for new additions to our IT Support team!
【Role and responsibilities】
◆ Provide IT support as a bilingual technical support team member to users of various technologies (Desktop PCs, notebook PCs, mobile devices, network printers, other office equipment, applications for general cli ...
Take responsibility as lead for the service desk team in the client's Yokohama location.
In this role you will have the opportunity to contribute to projects with other service desk agents, vendors and stake holders.
* Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
* Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the comp ...
Our client is one of Asia's leading computer and telecommunications manufacturing company. They are looking talented IT Support to rapidly expand their Japan Team!
* Responsible for VR related IT support and troubleshoot for end users;
* Responsible for technical support on virtual and venue based events;
* Create on-boarding and training in both Japanese and English for Internal IT related materials;
* Maintenance for IT Equipment including management for external and internal warehouse;
* Communicate closely with off-shore t ...
・ Analyze and solve complex problems and questions related to business applications in collaboration with related parties within the company.
· Prevent problems and incidents caused by them, eliminate recurring incidents, and minimize the impact of unpreventable incidents
· Ensure application release planning, coordination, management, and execution
-Verify whether the developed software meets the intended requirements
・ Collaborate with the development team to design with support in mind
・ Collaborate with related tea ...