To support P1/P2 Critical Incident & Problem Management - After hours on call support (tempered to regional workers law)
Imparts a sense of absolute urgency in getting a resolution
Participate in the P1 and P2 calls and send outs communication to management on alert of incident/updates. It is expected for the FS to consistently be able to articulate and communicate with transparency and accuracy during incidents using standard communication templates.
Participates in the Problem management to identify root cause an ...