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The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for work flow improvement.


Description

The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support ...

You will ensure top-tier support for members who express dissatisfaction or give a detractor score in our NPS survey. You will oversee complaint management, guiding senior team members, Team Managers, and related roles through quality assurance, coaching, and training programs. Your success will be measured by reducing personal escalations, minimizing refunds and gestures, and increasing member retention post-resolution.


Description

* Actively and openly receive new complaints allocated by Managers, VoC team / Feedback Inbox, and manage these thr ...

You will be responsible for responding to inquiries about defects and proposing new services to clients who use our product "Tsuhan Ace".

[Specific duties]

- Operational guidance for customers when introducing Tsuhan Ace

- Responding to inquiries from existing customers about operation methods and defects

- Proposal/quote/document creation in response to requests from existing customers

- Deepening relationships with existing customers

- Proposing new services to customers who have used our products in the past

Initiatives to increas ...

☆旅行業界・カスタマーサポ―ト未経験OK！☆
初めて英語を使って仕事をしてみたい方、ぜひチャレンジしてみませんか？

日本のお客様への旅行に関するサポートをして頂くお仕事です。

【お仕事内容】
-メールや電話でのカスタマーサポート
-ホテル予約に関する変更や取り消し、問合せ対応
-航空券などに関する問合せ対応
-ホテルや航空会社への直接連絡での予約確認 ...

[Business content]
・Providing excellent customer support to E-payment users via phone, chat, and email
- Investigate problems faced by users and clarify the cause, and if a bug is found, promptly escalate the problem and encourage early resolution.
・Considerations and ideas for improving work efficiency, etc.
・Share better ideas and actions to the team as a user advocate
・Building good relationships with team members and E-payment users

[Recruitment background]
Recruiting more people to expand the project!
Joining period: As soon as pos ...

外資系航空会社のプロジェクトです。
電話、メール、チャットの問い合わせ対応。

【対応内容】
・予約＆発券業務
・旅行者からの問い合わせ対応
・旅行会社からの問い合わせ対応
・バックオフィスワーク
・Supervisorへの報告
...

The Adjuster will be responsible for the Claims Service Center in the Automobile or Property department.


Description

The Adjuster will be responsible for the Claims Service Center in the Automobile or Property department, and will have the following main responsibilities:

* Improve customer service by promoting high quality case processing to handle claims
* Respond appropriately to reports, communications, and inquiries from customers, agents, counterparties, and other related parties, as well as in cooperation with regional claims offices ...

お客様への旅行に関するサポートや、宿泊施設（ホスト）の方からのお問い合わせに日本語で対応して頂くお仕事です。
「メール、電話、チャット対応」

・お客様が快適に旅行できるよう、フレンドリーで効率的なサービスを提供します。
・クレーム対応の最初の窓口として、緊急事態を含む電話にプロフェッショナルに対応します。
・問題を適切に特定し、必要に応じてエスカレートします。
・お客様に ...

■アジアリクルートがあなたの海外就職をサポートします■
弊社はマレーシアで20年以上人材紹介の実績がございます。
単なるお仕事紹介だけでなく、海外での就労や生活が初めての方にも安心していただけるよう、海外経験豊富なコンサルタントが生活面も含めて親身にサポートいたします！
マレーシア生活やお仕事についてなど、お気軽にお問い合わせください。

◇マレーシア就職の流れ◇
１．応募
２ ...

Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.


Description

* Create an inspiring team environment with an open communication culture

* Set clear team goals

* Delegate tasks and set deadlines

* Oversee day-to-day operation

* Monitor team performance and report on metrics

* Motivate team members

* Discover training needs and provide coaching

* Listen to team members' feedback and resolve any issues or conflicts

* Re ...

We are currently looking for an Operations Specialist to join our team in Tokyo.

This individual will be responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. They will also deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented, execute cases with high standard customer service and working collaboratively between operations, medical and security specialists. ...

【業務内容】
・顧客との電話・メール対応
・海外グループ会社との電話・メール対応
・引越の見積作成
・引越荷物の集荷・配達の調整
・引越作業立ち会い
・その他営業活動（新規開拓、既存顧客フォロー）

【魅力ポイント】
・西語日常会話～OK
・未経験歓迎
・社会人経験者優遇
・メキシコ在住者優遇
・保険充実 ...

■ Main tasks
1. Providing high-quality services to clients
2. Actively, politely, and empathetically respond to inquiries from clients by telephone, email, and online from the customer's point of view.
3. Resolve client requests, problems and complaints promptly and accurately in accordance with established policies, guidelines and conditions
4. Maintain good relationships with customers and within the company, achieve high customer satisfaction, and maintain customer loyalty
5. Suggestions and actions for matters that should be improved in daily ...

オンラインショッピングサイトを利用されている日本人カスタマーに対して、トラブルやエラーが起きた際のサポートを行っていただきます。

・電話、チャット等での問い合わせ対応
・配送に関する問い合わせ
・注文内容の確認や返品、返金対応など

入社後は１か月のトレーニングがありますので、未経験でも安心してお仕事ができます！
...

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for ...

In this role you will be handling a range of customers and clients, handling complaints and other various queries. You will also participate in internal projects to stream-line the consumer service process and make it more efficient, helping improve every facet of the team.


Description

1) Customer inquiry and complaints handling through phone, email, chat, active support on SNS
2) Outsourced management
3) Communication with other team(brands, QA, CC, Legal, contact center etc.) to reply to consumers appropriately

4) Summary and Analyze VOC(V ...

This role will provide you the opportunity to use English more than 50% of your day. You will be in communication with customers and partners worldwide. You will be the lifeline support for Japanese customers who may be in danger, injured, or experience some type of difficult circumstance overseas. You will need to be the English/Japanese communication point on behalf of these customers, arranging their travel and expatriation.


Description

1. Able to handle outpatient matters (initial examination, re-examination arrangements, etc.) by one person. ...

Your "customers" will be mostly doctors/dentists, dental assistants or dental office staff who may have inquiries regarding the features of the product, if they need support on how to utilize it, order inquiries and just general information. You will receive all the adequate training and onboarding needed in order to be successful in this role.


Description

Some of your responsibilities include:



・Being part of projects or initiatives designed to improve customer satisfaction and business performance along with CS Supervisor
・Connect ...

■■■6月～9月入社できる方募集中■■■

日本語のみとバイリンガルポジションがあります。

「未経験でも外資系業で働いてみたい」
「英語圏であるマレーシアで英語力を活かしたい」
「インターナショナルな環境で働きたい」
という方にオススメのお仕事です♪

日本国内のお客様及びドライバーの方々からのお問合せに対応して頂くお仕事及び本社への報告業務（英語）に従事して頂きます。
お客様 ...

The Customer Service Executive (CSE) plays an important role in ensuring the 24-hour delivery of the whole range of medical assistance services to the members. The CSE is the first point of contact for the customers, service providers and colleagues from the other company assistance centers worldwide.


Description

1 Organise medical evacuation/repatriation (or repatriation of mortal remains) by coordinating the activity and services of all service providers, correspondents and staff of other assistance centers.
2 Stimulate team work with all dep ...