Working in our Technical Services team, you will be helping customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications.
• Be the first point of contact with customers over email, chat, and phone
• Provide support to customers by identifying, troubleshooting and resolving technical issues
• Escalate issues to higher support tiers as needed
• Research and answer miscellaneou ...