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Company Information
Employer AEGIS BPO Malaysia Sdn Bhd
| Company Name | AEGIS BPO Malaysia Sdn Bhd |
|---|---|
| Country of Company HQ | Malaysia |
| Location of Company | Malaysia |
| Company Intro |
 30年前にアメリカで創設され、現在は9ヵ国、43拠点で、40,000人の従業員で事業を行っております。 |
| Industry | Outsourcing |
| Location | Symphony House Pusat Dagangan Dana 1 Jalan PJU1A/46, 47301 Petaling Jaya Selangor, Malaysia |
| President | Divya Dutta |
| Year of Establishment | 36 |
| Capital | |
| Number of Employees | 2800 |
| Description of Business |
★Assistant Manager -Japanese Only★ （Arrange different position for match your skills） Responsibilities: • To ensure desired customer delight by providing satisfactory response to customer interaction. • Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. • Evolve more effective work process for improving customer interactions. • Constantly monitor & review performance metrics for achievement of objective. • Contribute inputs towards sales & marketing plans. • To interface with respective work centre for resolution of complaints. • Manage resolution of billing queries /Issues. • To track & ensure closure of complaints. • To effectively manage Contact Centre operations for constant performance achievements. • Identify relevant training needs of agents & ensure effective implementation. • Effectively manage shift operations. • Interface with IT/HR/ Training/Quality. • Collate data & generate MIS report. Requirements: • Candidate must possess at least a Diploma/Degree in any field. • At least 4-5 year(s) of working experience in managing call center • Oral and written proficiency in English & Japanese (Keigo) • Good interpersonal, communication, leadership and supervisory skills. • Minimum 5 year(s) related working experience. • Must have pleasant personality and eagerness to learn. If interested, please send CV to lee.sieon@aegisglobal.com |
| Work Location (Nearest Station) |
Website:www.aegisglobal.com |
| URL | http://www.aegisglobal.comhttp:// |
