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Employer Shopify Inc.

Looking for Bilingual Customer Service Specialists to join our team!

Top MessageShopify Support - "We're applying to you!"


Let's make commerce better for everyone‼

"The first Shopify store was our own."
More than a decade agowe started an online store to sell snowboard equipment directly to those who loved the sport as much as us.
We could have listed our products on a number of marketplaces,
but we wanted to own our brand and build relationships with our customers,
along with selling our goods.
Such a tool didn’t exist, so we built it for ourselves.
We soon realized a number of other stores were in need of a hassle-free platform to build their retail business,and Shopify was born.
Since then, it's been our mission to make commerce better for everyone.
We focus on making commerce better for everyone,
so businesses can focus on what they do best: building and selling their products.
Today, our merchants use our platform to manage every aspect of their business
— from products to orders to customers, selling online, in retail stores, and on the go.
The opportunity to shape the future of independent business ownership is in our hands.

Benefits/Environment"Life at Shopify"



Support keeps our merchants, products, and people going strong.
With the freedom to explore, experiment, and solve real problems, you'll never stop learning with this team.

- WORK ANYWHERE -  
"Wherever you are, your next journey starts here"

Shopify has always been a massive experiment:
A place where you can unleash your curiosity, your passion for craft, and your drive to solve hard problems surrounded by friends.
We’re hiring in all corners of Canada and around the world, to design the future together - a future that is Digital by default.

"What this means for you"

■We can hire you (almost) anywhere
If Shopify has an entity where you are legally entitled to work we can employ you directly.
In all other countries, we may be able to hire you as a contractor.

■An Internet allowance to set you up for success

So you can focus on making commerce better for everyone, and not frozen screens and delayed audio.

■Time zone proximity over physical proximity
You can work from wherever you call home and connect when the sun’s up for everyone on your team.

■People first
A human-centered experience that recognizes your uniqueness and unique needs within the context of building a company that sees the next century.

■Core hours not commuting hours
Skip the energy draining commute and channel your energy into the core hours when you’re at your most creative.

■A Shopify community to support you, teach you, and learn with you
While we’re growing fast, we’re connected and committed to one another, and to make commerce better for everyone, everywhere.

"How We Hire" -LIFE STORY INTERVIEW-

We hire people, not resumes
"The Life Story" is our conversation-style interview approach. It's how we get to know you, what motivates you, and where we can support your growth.

- THE PROCESS -
1. Apply

Select 1–2 roles that you believe are the best fit for yourself and your career.
Don’t forget to check the requirements before you submit, as each role may have different ones.

2. Initial call

Depending on the role, we may set up a 15–30 minute phone or virtual conversation with a recruiter or hiring manager,
where you can ask questions and tell us what you’re interested in.
Get the intel on who you’ll meet and technical tests.
We’ll also use this information to help explore other roles that may be a better fit.

3. The Life Story

A one hour, conversation-style interview with a recruiter.
The best way to prep is to spend some time thinking about experiences that have been formative to the point you’re at today.
A word of advice from more introverted folks at Shopify:
This part can be as personal as you want it to be.
Get technical, if that's where your passions live.

4. Meet the team

You’ll meet with 3–5 future co-workers for up to an hour each.
Depending on the role, we may ask how you’d solve a problem and communicate it to the team.
Learn more about our R&D, case studies, or the team you’ll be meeting.

5. Decision

Your hiring team will take the time to meet before getting back to you.
This will be made based on feedback from Shopify team members of varying levels of seniority, experiences, and perspectives.

 

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This posting is managed by:

Shopify Inc.

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