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Updated 2021-04-22
Activated 2021-04-22

Account Manager, Customer Success Division

  • ★★ Staff Level
  • Women Welcome
  • No Experience Required
Company Name
Employer

Meltwater Japan K.K.

Job Type
Meltwater Japan K.K.
Sales/AE - IT Sales
Marketing/PR - Advertisement/Communication/PR
Consulting - Marketing and PR Consulting
Industry Software Vendor
Location Asia Japan Tokyo Shibuya

Job Description The Client Success (existing customer sales) department is looking for a customer success account manager for Meltwater Tools (corporate subscription), which is being introduced as companies promote DX and work styles change.

Customers in charge are diverse, including major Japanese foreign-affiliated companies, government-affiliated companies, listed companies B2B, B2C, brand companies, research institutes, public relations agencies, etc.
For those customers acquired in the Client Accquisition department, the Customer Success Account Manager has the following tasks:

・ Toward the customer's "goal" [Accompaniment]: From the introduction to operation of the Meltwater tool, while understanding the customer's "current location" and "goal", continuously deliver new value
・ Problem-solving approach: Consulting by continuously drawing out various problems, points of worries, and potential needs that companies have, and talking about problem-solving by doing so.
・ Exciting value: Deliver new features (including installed tools, of course) that are updated one after another to customers and optimize the use of tools

After joining the company, after completing a series of training in the Client Success department, you will be assigned to the actual customer account as a member of the team. Without failing to actively communicate, you will improve your account management skills, business analysis skills, and consultation skills, and gain achievements.

You will be able to learn from the most mature customer utilization examples and success stories in the company, and aim for your own growth and further career advancement.
Company Info Meltwater is a SaaS company, solution is the search engine founded in Norway in 2001 and now headquarter is in San Francisco.
We started the Japan branch office in 2008, and currently work with about 800 customers through the introduction of Meltwater tools (the search engine) and consulting mainly to the public relations and marketing departments. English and Japanese are the official languages of the company, and it is a company with a strong Western culture that values work-life balance.

In addition, our most important thing is "personality".
Currently, 40 people are working, and the average age is 28 years old, which is a bright and airy atmosphere, and it is a workplace where teamwork and communication are indispensable.

【Measures against passive smoking】No smoking indoors allowed
Working Hours 9:00am - 6:00pm(完全週休二日制、祝日)
Job
Requirements
必要な経験・スキル

【必須条件】
・ 学士号(専攻不問)
・ 日本語:流暢(JLPT 1)  
・ 英語:ビジネス会話(TOEIC 700以上又はこれらに相当するレベル)

【歓迎スキル】
・1〜3年の顧客折衝経験、アカウントマネージメント、コンサルティングの経験
・ PR、広告代理店でアカウントマネジメント経験
・ 海外留学/海外勤務経験
・ リーダーシップやマネジメントの経験
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 6000K - JPY 10000K   
Other Salary
Description
交通費全給
社会保険完備
社員持株会
Holidays 完全週休2日制(土・日・祝祭日)
有給休暇
冬期休暇
育児休暇
傷病休暇
Job Contract
Period
正社員
Nearest Station 恵比寿駅から徒歩5分
東京都渋谷区恵比寿1-18-18 東急不動産恵比寿ビル5F
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Meltwater Japan K.K.

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