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Updated 2020-11-23
Activated 2020-10-26

[Contract employee position] Bilingual desktop support engineer

  • ★★ Staff Level
Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
Industry IT Consulting
Location Asia Japan Tokyo

Job Description HCL is a foreign tech company that provides ICT services in over 40 countries.

HCL Japan has hired a bilingual desktop support engineer (experienced).

The client is a major foreign-affiliated company and provides technical support for desktops.

Why don't you join us with our global environment and multinational project members to join our team that has a strong dynamic delivery model?

We communicate with users mainly in Japanese and with our internal team mainly in English.

It is a contract employee position for 6 months.

Job description:
Primary Skill:

• Support Apple devices on OS and basic hardware level support.
• Installation of hardware and software used with Macintosh computers.
Diagnose/resolve system issues and provide technical support to Macintosh clients.
• Arrange repairs/maintenance with service providers.
• Familiar with Mac OS X
• Prefers 2 years experience supporting or maintaining Macintosh computers
• Understanding of network protocols
Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
• Safely move equipment point to point using wheeled carts and vehicles.
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM, etc
• Delivery and setup of PC equipment to end-users.
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
• Demonstrated proficiency in Microsoft OS and Microsoft application.
• Demonstrated proficiency for installation of desktop software.
• Working knowledge of Microsoft Active Directory and GPO
• Strong customer service skills.
• Strong troubleshooting skills.
Significant, demonstrate experience with Microsoft Windows operating systems
o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
o Servers: 2012, 2008 r2, 2008, 2003, 2000
• Functionally capable with Apple OS X
• Advanced troubleshooting skills with hard drive encryption software
Advanced level skills in the Microsoft Office Suite:
o Word, Excel, PowerPoint, Outlook configuration issues with Exchange
• Strong client-side remote access troubleshooting skills
• Demonstrate strong skills supporting printers in an enterprise environment
• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
Demonstrate proficiency in using applications in the environment – MTGroups, BMC Remedy, Projects, Processes, etc.
Strong proficiency in creating and referencing documentation and knowledge articles using tools.
• Strong software installation and support skills.
• Disciplined, systematic problem solving skills required.

We look forward to your application!
Selected candidates will hear from us in roughly 5 business days.

We arrange online interviews by default, if required minimal face to face interview.
Company Info Main Business Engineering Development Services
Software design, development and maintenance services
Infrastructure services
Outsourcing service
IT and business consulting
All other business related to these

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around digital, IoT, cloud, automation, cybersecurity, analytics. , infrastructure management, and engineering services, among others.With a worldwide network of R & D, innovation labs and delivery centers, and 143,000+ 'Ideapreneurs' working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

【Measures against passive smoking】
Designated smoking area mostly outside the office building
Working Hours 9AM -6PM
(May vary slightly depending on client)
Please refer to the above

Persons with related work experience

Desktop support experience, service desk experience

High communication skills and interpersonal skills
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 7000K   
Other Salary
Complete social insurance
Recreation facilities
Education and training
Benefit station
No additional commutation allowance
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Congratulatory or Condolence Leave
Job Contract
Contract employee (6 months)
Nearest Station Work site near Akasaka station in Tokyo


Please apply from here


This posting is managed by:

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

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[Contract employee position] Bilingual desktop support engineer