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Updated 2021-06-30
Activated 2021-06-30

IT Infrastructure Manager

  • Recruiter
  • Staff Level
This posting is managed by: アイウィルキャピタル合同会社/ iWill Capital G.K.
Company Name Company is not publicly visible
Job Type
アイウィルキャピタル合同会社/  iWill Capital G.K.
IT (PC, Web, Unix) - Programmer
Industry Manufacturing - Other
Location Asia Japan Tokyo

Job Description This is a Manager position for IT infrastructure team in Japan which consists of team of 4 people. Along with the team management, also responsible for IT infrastructure JP region which consists of the network, servers, datacenter, devices including user’s computer and related applications. Technical skill is needed, from general IT support knowledge including Microsoft related products, Windows, Macintosh, server administration, application administration, and deep understanding of some of these products. The successful candidate will have a customer・friendly attitude, good communication skills, ability to work with diverse teams, and an outgoing personality. Reports to IT Infrastructure Director.
Responsibilities:
・Management of IT Japan infrastructure team.
・Support the team to prioritize the work, research, resolve, and respond to issues/problems/questions received and in accordance with standards and SLA’s.
・Support business units on projects using IT in a flexible way.
・Support Global Infrastructure team on projects, user support, and troubleshooting.
・Responsible for troubleshooting and maintaining of JP IT systems and peripherals to ensure the business continuity with the team.
・Tier 1 Service Desk management using a ticketing system, including workflow.
・Maintains current documentation, procedures, install docs to support knowledge sharing.
・Interact with internal and/or external escalation resources to resolve complex technical issues.
・Special projects as identified
Company Info Our client is a Japanese company that specializes in graphics tablets and related products.
Working Hours 9:00 ・ 18:00 (Core time is 10:00 ・ 16:00)
Job
Requirements
5+ years of hands on experience and 3+ years of management experience with following:
・Excellent Customer Support skills
・Excellent organizational skills
・Able to handle and prioritize multiple projects.
・Detailed Oriented
・Proactive
・Able to work in a fast・paced, changing environment.
・Able to work in diverse environment.
・Must speak, read and write, fluently in English and in Japanese.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Daily Conversation Level
Salary JPY - Japanese Yen JPY 6000K - JPY 8000K   
Other Salary
Description
??????・ OVERTIME WORK (時間外労働): Yes
・ AVERAGE MONTHLY OT (残業月平均): 15hrs
・ SOCIAL INSURANCE (加入保険): 健康保険、厚生年金、雇用保険、労災保険
・ HOLIDAYS (休日): 土、日、祝日
・ OTHER (その他):
Job Contract
Period
full time
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