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Updated 2020-08-13
Activated 2020-08-06

Customer support
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  • ★★ Staff Level
  • Women Welcome
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Fashion Agent Inc.
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Call Centre Manager
Industry Fashion/Apparel/Accessory
Location Asia Japan Tokyo Shibuya

Job Description The company's commercial support group is responsible not only for inquiries from consumers but also for stores (direct management, franchise, all outlets). This time, you will be mainly in charge of the following tasks as a member of the team.

[Main business contents]
・Telephone support, visitor support, online support (email, chat, etc.)
・Response to complaints and inquiries from business partners and consumers
・Inquiry/report creation regarding defective products
・Aggregation of sales data
・Create reports related to other stores, etc.
Company Info This is a customer support position for the imported denim brand that focuses on materials, processing and cutting.
Working Hours 9:00-18:00 *Break: 1 hour
Job
Requirements
■ Essential requirements:
・Those with more than 3 years of work experience
・Those who can master Excel (those with high skills such as functions and pivots)
・PC (email, chat) skills
・Customer service and customer service experience (phone or email)
・English ability (Person who used to work in English before can use only email)
■ Welcome requirements:
・Person who has sales experience in retail
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 5000K   
Other Salary
Description
Complete social insurance
Full transportation expenses
Holidays Two days off per week (Saturdays, Sundays and public holidays)
paid holidays
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Job Contract
Period
Full-time employee (Trial period: 6 months)
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