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Updated 2020-09-05
Activated 2020-09-02

[Game] [Use English] Operation Coordinator (Supervisor)
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  • ★★ Staff Level
  • No transfer
  • No Experience Required
This posting is managed by:
Recruiter
株式会社フェローシップ/Fellowship co.,ltd.
Company Name Company is not publicly visible
Job Type
株式会社フェローシップ/Fellowship co.,ltd.
Administrative - International Affairs
Customer Service - Customer Support
Sales/AE - Foreign Trade Sales
Industry Games
Location Asia Japan Tokyo Shinagawa

Job Description We will handle the overseas project operation management of customer support projects mainly for game applications.

We undertake customer support for applications operated by clients. We will bridge between Japanese, English, Korean, Chinese, and other multilingual bases in Japan, the Philippines base, and external partner companies. We gather information within the company and hold meetings and negotiations as a contact with client companies.

We will promptly convey the instructions from the client to the site and utilize them for operation, or create and report on reports. In addition, we are sometimes asked directly to maximize the performance of the Philippines-based team. You will be required to carry out operations such as project management with a broad perspective and flexible ideas so that operations at the site can be smoothly turned.

Specifically, negotiations and meetings with Japanese corporate customers, business coordination with Philippine members and internal departments, collaboration with overseas partner companies (US, Armenia, etc.), business flow creation/improvement, data and report creation. , Project management, etc. This is an example, but a wide range of support is required.
Company Info 50% foreign employees! It is a global culture
Working Hours 9:00 to 18:00
*About 10 to 20 hours overtime month.
Job
Requirements
[Required experience]
■Experience dealing with corporate customers
■Emphasis on English skills (especially conversation)
■Problem solving ability, able to move actively
■ Those who are not conscious of games (Those who like games are welcome!)
■ Those who are confident in communication skills and adjustment skills
■ Japanese skills: Business level or above, Japanese qualification N1 level or above, and working experience in Japan, or equivalent skill
* Clear, concise, and fluent Japanese reading/writing and conversation
■ English skill: Business level (TOEIC 800 points or higher)
■ Basic PC skills, IT literacy
-Touch typing, business mail, Excel (to the extent that functions can be checked and used), PPT/Word (create/input)
-IT and net literacy that you can use yourself to find out what you do not know
*A lot of IT tools are used for work.
-Chat communication with slack, skype, etc.
Those who can respond flexibly with a sense of speed in an environment that changes rapidly

[Welcome skill]
■ Chinese skills
■Customer support experience
■BtoB experience (face-to-face, email, phone, etc.)
Experience as a team management and trainer
■ Sales experience
■Project management experience

[People seeking]
-Those who can move by predicting the intention of the other party, predicting
-Those who can sympathize with the other person and communicate with compassion
-Those who enjoy work in a workplace that changes and speeds quickly
-Practical knowledge of technology and those who are willing to use technology
-Those who are motivated to provide the best customer experience
English Level Business Conversation Level (TOEIC 735-860)
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
Other Salary
Description
Monthly salary 250,000 yen ~ 375,000 yen (annual income 3 to 4.5 million yen)
*Decisions will be made taking into account experience and ability.
*The upper limit is an image of those who have a lot of customer support and management experience. It is an image of an average annual income of 4 million yen regardless of age.
*Customer success includes special allowance for this project
*Transportation allowance (up to 20,000 yen per month)
*Includes up to 45 hours per month for fixed overtime pay
Holidays Two days off per week (Saturday, Sunday and public holidays)
paid holidays
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