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Updated 2020-07-20
Activated 2020-07-15

Customer Service Advisor
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  • ★★ Staff Level
  • Women Welcome
  • No transfer
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Recruiter
Fashion Agent Inc.
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Call Centre Manager
Industry Fashion/Apparel/Accessory
Location Asia Japan Tokyo Shibuya

Job Description We will respond to inquiries from customers by phone or email. Although there are a wide variety of inquiries, the main items are related to products and delivery. Problems that cannot be resolved on the spot will be resolved in cooperation with the manager and the departments in charge (Japan, overseas offices).

[Specific work content]
・Customer support by phone, email or chat (mainly in the native language, but English is also available)
・Provide information to customers promptly and efficiently
・Enter information into the system at any time to share information
・Feedback to supervisors and departments in charge
Working Hours 9:00 to 21:00 / shift system (8 hours a day)
Job
Requirements
-You have working experience in call centers (calls or e-mail) or experience in customer hospitality (hotels, flight attendants, boutiques, tour operator)
-A good knowledge of written and spoken Japanese is mandatory as well as good knowledge of English.
-Able to work under pressure and meet customers’ high expectations
-Confident and articulate
-Proficient user of IT systems, both customer service specific and Windows packages
-Ability to exceed customer expectations
-You are a good team worker and you have great communications skills
-You are able to deliver agreed target’s results
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
Other Salary
Description
Salary: Monthly salary x 12 months *Includes fixed overtime (40 hours a month). Excess is paid separately. *Decisions will be made taking into account experience and skills.
Benefits: Bonuses once a year, raises once a year (depending on individual performance), transportation expenses (with regulations), complete social insurance, stock options, free clothing, employee discount system, indoor smoking
Holidays Annual holidays 123 days (actual last year), full weekly holidays 2 days (Sunday and 1 other day), holidays, year-end and New Year holidays, paid leave, maternity leave, maternity leave, nursing care leave, condolence leave, birthday leave, injury leave
Job Contract
Period
Employment type: Contract employee
Details: Contract employees during the trial period (up to 6 months). After that, I will be appointed as a full-time employee.
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