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Updated 2020-05-26
Activated 2020-05-12

Technical Service Manager

  • ★★★ Senior Level
This posting is managed by:
Recruiter
ランスタッド株式会社 転職支援事業部/Randstad K.K. Permanent Placement Division
Company Name Company is not publicly visible
Job Type
ランスタッド株式会社 転職支援事業部/Randstad K.K. Permanent Placement Division
IT (Hardware/Network) - Project Manager
IT (Hardware/Network) - Network Engineer
Industry Telecommunications/Information Services
Location Asia Japan Tokyo

Job Description The Technical Service Manager (TSM) will be providing customers with guidance and management over their network solutions; especially in CDN. You will gain an understanding of the customer’s operational needs and ensure that services are meeting those needs. You will provide technical operational guidance over the customer’s environment, manage incidents, and follow up with an analysis through problem management and corrective action plan development.

• Demonstrates full technical knowledge of customer’s business and related communication needs by advising on enhancements, modifications and/or options in CDN
• Creates, produces, and distributes performance management reports as required
• Provides technical guidance
• Provides ongoing post-implementation technical support
• Reviews global change requests and communicates change activities to key customers
• Reviews and prepares reason for outage documentation, tracks action items, and ensures continuous service improvement for client services
• Analyzes customer’s trouble ticket history, identifies trends, implements service improvement plans
• Develops long-term strategy, based on knowledge of customer’s current network, equipment and business, of how the company's services can competitively meet customer’s needs
• Provides an enhanced escalation point into the appropriate management functional areas to ensure timely
resolution and proactive communication of service issues
Company Info The hiring company is a global communications and IT services company focused on connecting its customers to the power of the digital world. The company offers network and data systems management, big data analytics, managed
security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network.
Job
Requirements
Requirements:
• Experience in telecommunications support, maintenance and accountability
• Strong communication skills, customer focus, sense of accountability, ownership, and drive
• Demonstrated ability to adapt to new technologies and learn quickly
• Experience working directly with Enterprise customers
• Proficient level of understanding of the content distribution capabilities from end to end
• Knowledge of Caching, Streaming, Storage, DNS and Security
• Proficient understanding of TCP/IP, DNS, Linux Command Line and Web Delivery
• Proficient Linux skills
• Good analytical and problem solving skills
• Basic knowledge of lower layer technologies including; IP, Ethernet, SONET/SDH
English Level Fluent (TOEIC 865-)
Japanese Level Minimum Communication Level
Salary JPY - Japanese Yen Under JPY 9500K   
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ランスタッド株式会社 転職支援事業部/Randstad K.K. Permanent Placement Division

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