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Updated 2021-09-22
Activated 2021-09-22

Customer Success Engineer
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  • Staff Level
This posting is managed by: Upper Field
Company Name Company is not publicly visible
Job Type
Upper Field
IT (PC, Web, Unix) - Business Application SE
IT (PC, Web, Unix) - Web Application SE
Industry Telecommunications/Information Services
Location Asia Japan Tokyo

Job Description Technical support business that understands different environments for each customer and proposes optimal solutions.Technical support for improving satisfaction such as building a pseudo environment on the cloud and providing feedback on verification results.
[Main duties]-Technical account manager-Construction of paid support system for enterprise companies and provision of services-Technical support according to the customer environment, including products of other companies and products other than in-house services
・ Technical support-Support for solving technical problems of customers-Support for finding the root cause of problems related to our products-Support for failure of the cloud platform and isolation of defects in cooperation with the development team
・ Feedback to development side-Aggregate customer demand in Japanese market
Feedback etc. to Alibaba engineers to improve product quality and add functions
Company Info [Welcome skills / experience] ・ Experience of troubleshooting using management tools such as Apache, IIS, NGINX ・ Experience of setting and troubleshooting of major DB (mysql, SQLServer, PostgreSQL) ・ Shell / Perl / Python / other scripts Language must be available ・ Familiar with tools and methods related to Web security ・ Customer support / customer experience ・ English ability (business level)
Working Hours 9:00 a.m. to 5:45 p.m. (prescribed working hours: 7 hours and 45 minutes) * Superflex system (no core time) * In some cases, there are also external departments (regular work, shift work, shift work, etc.) Break Hours: 1 hour from 12:00 to 13:00
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4500K - JPY 9000K   
Other Salary
Complete social insurance
Transportation expenses
Holidays Complete two-day work week
paid holidays
Parental leave
Job Contract
Regular employee

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Customer Success Engineer